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Plan Your Next Big Move in 2025. From strategic leadership to fundraising mastery, our 2025 in-person events are designed to drive success in higher education.
See Our Full Calendar
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Creating a Service Excellence Training Program for Your Campus

February 10 - 11, 2025 | Denver, CO

Conference

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Customer Service Skills Training: Certification for Higher Education Professionals

March 24 - 25, 2025 | Atlanta, GA

Conference

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Customer Service and Navigating the Enrollment Cliff: Strategic Insights for Institutional Leaders

Blog

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Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

Webcast Recording

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Many Faculty Misunderstand What Enhancing Customer Service Means in the Classroom, and You May, Too 

Blog

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Are Students Customers? It Doesn’t Matter.

Blog

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Creating a Culture of Care

Webcast Recording

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Building a Sustainable Culture of Service Excellence

Webcast Recording

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Managing Difficult Customers

Webcast Recording

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Managing Student and Employee Complaints

Webcast Recording

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The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

Live Webcast

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Training Frontline Student Leaders in Customer Service

Webcast Recording

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Foundations of Customer Service

Course

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

Book

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Auditing and Improving Customer Service on Your Campus

Webcast Recording

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