With a mission to serve students, one-stop centers and staff are continuously looking for ways to improve customer service. New service initiatives are often limited by physical space and budget restrictions. Fortunately, using readily available technology and simple steps, you can increase accessibility and reduce wait times by deploying service staff across your campus. Join […]
You’ve introduced the idea of enhancing customer service on your campus, you’ve read the latest trends, and have provided training for your team. And now the hard part begins—moving from the idea stage to the sustainable actions that will lead to change, especially when it comes to retention and the student experience. This webcast will share specific […]
Kary Delaria is a principal at Kane Consulting, a firm that helps companies use social media and other digital technologies to improve their marketing, communications, sales, and customer service. The firm has worked extensively with higher education admissions and recruitment departments to develop social media strategies to meet departmental and institutional goals. Kary has led […]
Lana joined Academic Impressions in 2018 as our Office Manager and has been indispensable since. She is the first friendly face you see as you walk into the office and is always ready to jump in and help wherever she can. As an integral part of our Business Office, Lana is likely the first person […]
Marvin Smith has over twenty-five years of professional financial aid administration experience at a variety of institution types. Marvin also has extensive experience at Purdue University-West Lafayette, Indiana’s traditional land-grant flagship campus, as well as Ivy Tech Community College-Lafayette, part of Indiana’s community college system. Marvin is a frequent presenter regarding financial aid customer service […]
Nancy was raised in Northern California. She graduated from Santa Clara University in 1981. While at Santa Clara University, she worked her way through the “food service ranks” with Saga Corporation. She then pursued a career in dining services with several colleges and universities across the western United States. In 1995 she was the food […]
Between 2104 and December 2018, Emily Richardson was responsible for the Hayworth Center for Online Learning at Queens University of Charlotte, focused on five fully online programs at the graduate level. Prior to this position, she was the associate vice president for Boundless Learning at Stetson University for two years. She began her education career […]
Laura DiChiara is an experienced professional with more than fifteen years in higher education. Presently, she is the Director of Salem State University’s one stop student service center, known as the Student Navigation Center. After having participated in the discovery, planning and implementation phases of the service center, DiChiara is now responsible for managing the […]
Combining successful careers in both professional theatre and higher education spanning over thirty-four years, professor Susan Leigh recently retired as associate vice president for enrollment management and marketing after twenty-two years at DePaul University in Chicago to consult full time in higher education. While at DePaul, Susan made significant contributions to the advancement of student […]
Dr. Tracey Sheetz serves as the Vice President of Enrollment at Washington & Jefferson College in Washington, Pennsylvania where she oversees the admissions and financial aid offices. Prior to joining Washington & Jefferson College, Tracey served as the Dean of Admissions at California University of Pennsylvania, Director of Graduate Recruitment and Admissions at West Virginia […]
