Kori Parton serves as the ever-friendly face, ears, and eyes of the Academic Impressions office. If you have called our office, you’ve likely spoken with her. And as our Customer Service Associate, she likely left you with a smile. Though Kori is a bit of a nomad, her heart resides on the beach in Florida. […]
Jessica manages all conference shipping, binder building, speaker communication, as well as other responsibilities. From customer service to assisting with conference logistics to back-end operations, Jessica does it all. Outside of work, she enjoys watching her sons play sports and attending University of Colorado football games (Go Buffaloes!).
Since beginning his career in higher education in 1982, Larry has served a variety of institutions as director of admissions, dean of admissions and financial aid, and vice president for enrollment management and strategic planning. He has written articles and made presentations on topics including strategic planning, admissions, establishing a one-stop student center, business process […]
Building Bridges: Understanding and Supporting Faculty, Staff, and Students Across Generations THREE-PART SERIES Recorded on August 15, 2023 | Recorded on September 11, 2023 | Recorded on October 18, 2023 Overview Discussions around generational differences can too often feel more focused on competition than collaboration. However, despite their differing cultures and points of view, […]
Since 1993, John has worked with a variety of institutions, leading public-facing outreach, recruitment, and access offices that work with students, parents, faculty, and corporate partners. He is published in the fields of enrollment, recruitment, marketing, precollege outreach, and career placement, and has presented at numerous national conferences on customer service within higher education. He […]
With a mission to serve students, one-stop centers and staff are continuously looking for ways to improve customer service. New service initiatives are often limited by physical space and budget restrictions. Fortunately, using readily available technology and simple steps, you can increase accessibility and reduce wait times by deploying service staff across your campus. Join […]
Jenn McKenzie has worked at her alma mater Hendrix College in Conway, AR since 2006. Currently, she serves as the Associate Director of Admission and Campus Visitation where she oversees the campus visit program, The Hendrix College Experience, and works as an admission counselor for high school seniors and transfer students. Prior to working at […]
You’ve introduced the idea of enhancing customer service on your campus, you’ve read the latest trends, and have provided training for your team. And now the hard part begins—moving from the idea stage to the sustainable actions that will lead to change, especially when it comes to retention and the student experience. This webcast will share specific […]
Between 2104 and December 2018, Emily Richardson was responsible for the Hayworth Center for Online Learning at Queens University of Charlotte, focused on five fully online programs at the graduate level. Prior to this position, she was the associate vice president for Boundless Learning at Stetson University for two years. She began her education career […]
Laura DiChiara is an experienced professional with more than fifteen years in higher education. Presently, she is the Director of Salem State University’s one stop student service center, known as the Student Navigation Center. After having participated in the discovery, planning and implementation phases of the service center, DiChiara is now responsible for managing the […]
