Enrollment Management & Marketing Upcoming Events On-Demand Trainings The enrollment picture has become much more complicated in recent years given the compounding factors of heightened competition, public skepticism about the value of higher education, economic uncertainty, and declining high school graduation rates in certain parts of the country. These changing market conditions require Enrollment Management […]
Creating a culture of service excellence is critical to enhance enrollment, improve student retention, and better engage alumni. Is your institution responding to the connection between the quality of customer service and the success of the larger institutional mission? This webcast features a case study of how Laurentian University successfully shifted the culture surrounding customer […]
Our care for students in the fall must be expressed, paradoxically, both by the barriers that we put in place to separate our community and by the measures we take to keep our community connected and welcome. Here are examples of service excellence, hospitality, and care from other sectors that can translate well on our […]
In part one of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for managing common student and employee complaints to enhance satisfaction and retention.
In part two of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for diffusing common challenges that arise when managing difficult customers. You won’t make everyone happy, but you can surely try!
In part three of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn strategies and techniques that can be used to create a more caring culture on your campus and increase the quality of the student and employee experience.
Julie Selander has worked in higher education administration and finance for over 24 years. Prior to Julie’s current role as the director of the one stop student services office and university veterans services at the University of Minnesota, she collaborated with her colleagues to develop the “One Stop” model, providing seamless and integrated student services […]
Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Teri works with higher education institutions to enhance the student experience and staff experience by delivering excellent service both internally and externally. Colleges and universities have called upon her expertise and knowledge of how to deliver a seamless experience […]
Anna Krum has spent the last twenty-one years working in higher education at Thomas Edison State College. In her current position, Krum supports Thomas Edison State College students with daily phone and email contact, answering questions and resolving student issues. Additionally, Krum provides support and assistance to the LSC team members and provides leadership as […]
In the 14 years, Carrie has spent in higher education her roles and responsibilities have always been centered on providing exceptional service. In her role as learning & development coordinator she orchestrates 40-60 training opportunities per quarter for staff at the University of North Dakota (UND). Herrig herself is a Gallup trained Strengths Coach, who […]
