Over the past decade, service excellence in higher education has become a growing topic of interest. As colleges and universities work to attract and retain students and employees, campus leaders are pressed to find new ways to enhance stakeholders’ overall experiences and satisfaction. Competition for students has never been so strong- and students are “shopping” to find the best fit, experiences, and value. Enhancing service excellence can be a differentiator in making your institution the school of choice in a sea of choices.
Academic Impressions is a leader in creating long-term partnerships with institutions to help enhance campus service cultures. What makes us unique is that our work is solely focused on higher and post-secondary education, while learning and applying best practices from businesses and industry. All of our subject matter experts understand the struggles to enhance “customer service” at institutions who resist referring to students and others as customers- because they’ve worked on campuses around the country.
Academic Impressions is the Premiere Resource for Enhancing Customer Service in Higher Education.
Programs to Enhance Your Service Culture
Resources to Help You Develop Skills and Shape Your Institution’s Culture
Many schools have partnered with Academic Impressions to develop and deliver campus workshops (virtual and in-person) to address specific needs in the area of service excellence. Programs can be 1-3 days in length and are delivered by our dynamic and knowledgeable experts from higher education. Workshops range from Customer Service Skills Certification training, Train the Trainer, and department-specific content such as ITS, Campus Safety, Student Health, Alumni, and more.
Custom Work Partners and Success Stories
- University of Maryland Eastern Shore
- Delaware State University
- University of District of Columbia
- Lincoln University
- North Carolina A & T State University
- Northern New Mexico College
- Okinawa Institute of Science and Technology
- Prairie View A&M
View a sample proposal about an institution embarking on a campus-wide initiative to elevate the student, faculty, alumni, staff, and community experience through enhanced customer service awareness and culture.
Transforming Your Customer Service Culture
Get in Touch With Us
Contact your account manager for help.