Leadership Training for Department Chairs

Department chairs are the “front line” of academic management (whether or not, in fact, their positions are classified as management or as faculty) — yet most department chairs receive little or no training for their positions. There are reasons for this: Yet many problems that rise to higher levels of administration could be avoided or mitigated if they are handled by well-trained chairs in the first place. And institutions that neglect chairs do so at their own peril. Leadership training is especially critical now, given the pressures that tightened budgets, changing modes of delivery for instruction, increased demands for accountability, the growing diversity of the academy, and increased attention to employment law within academic institutions, all place on the expectations for department chairs. Why “Leadership” Training? Leadership training goes beyond other kinds of training. Indeed, the term “leadership training” might well be parsed out as a combination of training and leadership development: Developing a leadership training curriculum must take these features into account. The best training programs will both produce immediate outcomes and develop leadership skills over a sustained period of time. First, Identify Learning Outcomes What do your department chairs need to know, and when do they need to know it?Answering […]

Frontline Fundraising Essentials: Outreach, Qualification, Visits, and the Ask

As a fundraising professional, you may feel unsure of how to move a prospect forward. In the early stages, how can you get the prospect’s attention and ask questions that fuel your next moves? Later in the cycle, how can you assess motivations and strategize visits that will support your asks? Join us online for a 4-part online training series that will help you create rigor in each phase of your process and offer new approaches to raise more dollars. If the following statements from each phase of the donor cultivation cycle resonate, then this series is for you: Outreach – “Getting in touch with prospects and donors is so much harder than I thought it would be, especially without a mature portfolio. I need to increase my successful contact rates and secure more visits.” Prospect Qualification – “Qualification is tough. I don’t know how to do the right research or ask the best questions in order to get the best yield from a prospect. I want to know as quickly as possible if I should include this person in my portfolio or move on.” Visits – “I have plenty of wonderful meetings with donors and prospects, but they don’t […]

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are:  Join us for this virtual learning experience developed for higher education professionals who lead service efforts and supervise leaders on the frontline. Whether you are just beginning a customer service initiative or your efforts have lost steam, gain the insight you need to build momentum and increase customer satisfaction!  Watch our expert faculty talk about why getting customer service right is key in higher education:  

Understanding the Impact of Stress on Your Leadership Style

Academic Impressions’ Five Paths to Leadership® Assessment has been leveraged in our leadership programs for years; thousands of leaders in higher ed have benefited from this dynamic model exploring how one’s leadership styles manifest under normal circumstances and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, allows you to more effectively plan, communicate, strategize, and ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. Registrants will be given access to take the assessment ahead of the live workshop. During the workshop, we’ll walk through:

Partnering with Faculty in Early Alert: A Faculty Perspective

PARTNERING WITH FACULTY – FROM A FACULTY PERSPECTIVE Bernadette Jungblut of West Virginia University recently spoke to this issue — from a faculty perspective — at an April 2015 Academic Impressions webcast. Now, In this article, Jungblut offers further strategies for partnering with faculty effectively. What follows includes both an institutional case study and Bernadette’s own individual responses to questions raised by participants at the webcast. by Bernadette Jungblut, Associate Provost for Accreditation, Academic Planning, and Assessment, Central Washington University,West Virginia University To explore the issue of faculty engagement in early alert in very practical terms, let’s review the key challenges (both that I’ve noted and that participants at the webcast raised), strategies that work, and a case study from West Virginia University. Engaging Faculty in Early Alert: The Challenge Challenges noted by webcast participants: Challenges I’ve experienced: Engaging Faculty in Early Alert: Strategies Here are strategies that we have employed at West Virginia University that make a difference in faculty engagement: Face-to-face meetings: We conducted face-to-face meetings with faculty members – one-on-one, in small groups, and at department faculty meetings.  We specifically described our undergraduate student profile – about which some faculty members knew relatively little.  When faculty began to […]

Hiring and Onboarding Diverse Talent: Where are the Gaps?

Recruiting and retaining diverse faculty and staff talent must be a key priority for colleges and universities. However, hiring diverse and high-performing talent can be challenging due to limited resources, perspective, and commitment. To dig deeper into some of the challenges, we reached out to a panel of three experts: We asked each panelist to discuss the gaps they see in how institutions are hiring and onboarding diverse talent. What are most institutions not thinking about? What should they be thinking about? Here are their answers: Liz Ortiz, DePaul University. The gap that I see is: Why do our intentions not match our results? If I had a room full of search chairs and I asked, “Is diversity important in your searches?” — the answer would be yes. Yet the results we see are often the same hire after hire with little to no diversity in the final selection. Often we hear it is a pipeline problem or a competition problem as qualified candidates are highly sought after and therefore out of reach. However, it could be a systems problem that is recreating the same results over and over again. In my experience, there are several factors that can lead to […]

Connecting Values to the Gift: Strategies to Incorporate Families into Your Fundraising Goals

The donor’s legacy and philanthropic goals need to be carried on through their gift to your institution. Before a formal proposal is presented, or prior to a meeting that focuses on outlining the gift agreement, you need to connect the donor family’s values to your institutional goals. This process begins by aligning family engagement strategies into your institutional fundraising goals. Join us in this third installment of our Family Giving Series to potentially unlock millions of dollars in giving by building upon your approach to cultivation and stewardship with your most loyal and engaged families. By drilling into the core value of what a family holds dear, you will be able to continue deep philanthropic partnerships with donor families for generations to come.

4 Common Misperceptions about EIT Compliance

Many institutions are not fully aware of the compliance expectations for their electronic and information technology (EIT) and often fail to meet accessibility requirements which can result in costly lawsuits and pesky OCR audits. EIT compliance is complex, yet manageable, and institutions have a duty to comply with the most recent OCR guidelines laid out in March 2014. To help your institution enhance compliance efforts within a reasonable timeframe, we interviewed an expert on disability compliance — L. Scott Lissner, ADA coordinator at The Ohio State University and past president of AHEAD, the Association on Higher Education and Disability. Why EIT Compliance Must Be a Priority This Year Lisa LaPoint: What are the common misperceptions about EIT compliance? Scott Lissner: There are four that are especially common. First, it is NOT just about classes.Discussions of EIT typically focus on web-based course delivery, etexts and virtual labs, but guidance and case law point to much more. A lot of other processes and documents must meet accessibility standards: As well as virtual tools of the workplace, such as: Developing standards will ensure access for students, faculty, staff, alumni, donors, and the general public who participate in your programs and activities. It is NOT […]

Evaluating Part-Time Faculty

Traditionally, most institutions have not made significant investments in either training or rigorous evaluation for contingent faculty. However, given the rising percentages of part-time instructors, it is increasingly crucial that deans and department chairs give thought to implementing evaluation methods that will encourage continued improvement of the quality of instruction in their adjunct-taught courses. For this article, we asked Richard Lyons, senior consultant with Faculty Development Associates and editor of the book Best Practices for Supporting Adjunct Faculty (2007), for advice on how to provide effective evaluation for part-time instructors. Find Effective Ways to Share Student Evaluation Feedback “First, get usable feedback in as many adjuncts’ hands as possible and as quickly as possible, preferably before the next term begins.” Richard Lyons, Faculty Development Associates Lyons stresses the importance of feedback from student evaluations speedily at the close of the term, as well as the importance of sharing them with all instructors, not just in cases in which a red flag was raised. Whether you are sharing these through a spreadsheet, through your course management system, or through some other tool, make sure that the sharing of evaluation data is systematic and that you offer guidance on how to interpret the […]

Are We Measuring the Impact of Advising the Right Way?

Here are three commonly used academic advising metrics that fail to measure the impact of advising, and three qualitative measures that DO matter. Advising administrators are challenged with recruiting, training, and retaining effective advisors. They are tasked with positively impacting student success and retention, and are often held accountable for student persistence, academic performance, and graduation rates. Additionally, advising administrators must develop measures to evaluate advisor performance to ensure that they are successfully meeting student needs. Because of these demands, administrators may use quantitative measures to evaluate student success and advisor performance. However, the use of these measures may be a source of frustration and dissatisfaction for advisors and may unjustly place the burden of student success on their shoulders. As a result, advisors may experience burnout that can lead to poor performance and possible departure. 3 Academic Advising Metrics That Fail to Accurately Measure the Impact 1. Number of Contacts an Advisor Makes The logic is sound. Research has shown that the more engaged a student is with an institution and its personnel, the more likely he or she is to persist. By encouraging advisors to reach out to their students, administrators are hoping to build connections to promote […]