Introduction Like a great many other institutions, we emerged from the pandemic knowing that the disruptions of the last few years would inevitably lead to changes in the preferences and desires of our student population around the educational model and how education gets delivered. We also knew that, to remain successful and competitive as an undergraduate program of ~2,900 students in a typical college of business at a large, public land-grant institution, we needed to keep in close touch with how those preferences were evolving. This article serves to tell that story: how we went about understanding our students’ changing attitudes about the educational model, what the data pointed to, and what changes we made in response. Students now clearly prefer to have online classes in all areas of their curricula, and they prefer asynchronous offerings over synchronous – a large change from what our data was telling us just one year ago. We hope that by telling this story, we urge and inspire other units to do the same: not only is it important to continually monitor and adjust to best meet your constituents’ needs, but those who are willing to adapt quickly have a distinct opportunity to take […]
The Changes You Face Now Are Different From the Changes in the Past We’re well-equipped, in higher education, to meet technical change head-on. We’re often less well-equipped for adaptive change. This is a distinction Ron Heifetz drew, first in his thought-provoking book Leadership without Easy Answers (1998) and later with Martin Linsky in Leadership on the Line (2002). With technical challenges, situations arise where current knowledge, expertise and resources are enough to deal effectively. A technical problem is not necessarily trivial or simple but its solution lies within the organization’s current repertoire of resources (such as updated technology, takeaways from past experience, or decisions to invest more money or people). With adaptive challenges, there are fewer clear answers. Adaptive challenges cannot be solved with current knowledge and expertise, but require experimentation, risk taking, creativity and the ability to use “failures” as learning opportunities. The problem is that we too often treat adaptive challenges as technical ones. On top of this, many people tend to resist or deny adaptive challenges (e.g., Khan Academy, MOOCs, mobile technology in the classroom) because these challenges could dramatically change the way they think and act. Often, these people expect their leaders to come up with […]
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Here’s how Central Georgia Technical College is expanding a student success coach program, focusing especially on GED students and students placed in developmental education. SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. A little more than half of the students at Central Georgia Technical College are first-generation students who may not have the family support they need to successfully navigate college. Officials at the two-year college have spent more than a decade incubating strategies to effectively support first-gen and other underrepresented and academically underprepared students through graduation. This includes an effective model for using success coaches and a college success course to help guide students through their academic career. Now with the help of a $3.2 million First in the World grant, CGTC will expand the success coach model to all three CGTC campuses. They are also […]
In a recent Academic Impressions webcast, student learning assessment expert John Hoffman polled student affairs representatives from 200 institutions of higher education about their data collection methods for assessing student learning. Participants were asked to select their two most common methods of gathering data. The results were dismaying but perhaps unsurprising: …but, only: The reliance on surveys is telling. Surveys appear easy to design and deploy, but Hoffman cautions that there are a number of shortcomings with using surveys as your primary method of collecting data to assess student learning: KEYS TO EFFECTIVE ASSESSMENT: “ROLLING UP YOUR SLEEVES” “Surveys are valuable, but often what we get is the student’s self-report of their learning. Yes, you can test them within the survey, for instance by asking if the student can name three examples of services provided by your career development center — that invites more direct assessment of what they have learned. But to really get the data we need, we have to roll up our sleeves and collect data during interaction with the students.”John Hoffman, California State University, Fullerton KEYS TO EFFECTIVE ASSESSMENT: FOCUS ON COHORT LEARNING “You might be asking, ‘How am I supposed to assess learning in a […]
A NEW SERIES This is the first in a series of articles from Ken Smith, Virginia Tech’s vice provost for resource management and institutional effectiveness. Smith has both chaired and staffed multiple committees charged with overall improvement of special sessions operations at Virginia Tech. He holds a PhD in Educational Leadership from Virginia Tech. You may also be interested in Smith’s recent podcast, “Approaching the Academic Calendar More Creatively.” More colleges are considering offering special sessions outside the traditional academic calendar. In some cases, institutions are moving beyond summer and winter inter-sessions to provide condensed terms in May (immediately following spring term) or August (immediately preceding fall term). There are even “spring break” sessions that offer opportunity for very compressed but innovative courses. Special sessions not only provide the institution with financial gains by generating additional tuition revenues; they also offer opportunities to improve student success, completion rates, and job readiness. For example: For faculty, special sessions can offer not only extra pay but also an opportunity to try out innovative approaches to teaching a course. Because of the shorter time frame, many special session courses are delivered with a mix of on-line and in person instruction. Certain types of […]
At many institutions, the limited resources for external relations have been redirected to grow the office’s fund-raising capacity. Communications professionals, with jobs lost and budgets cut, watch two dynamics: the growth of decentralized communications and the growth of a sister office, development – both occurring at their perceived expense. And yet both demand more public relations and marketing support than ever as campaigns commonly reach the hundreds of thousands to billions of dollars. When not driven by an integrated strategy, decentralized communicators often message independently and can leave the central office scrambling to provide back-up support or clean up confusion. This is not a small issue. It is monumental and a problem that can be made better, if everyone understands that they are not silos, but integral agents in making their universities more successful and their students’ experiences more valuable. The successful advancement offices that are rebuilding, refocusing and recalibrating, are following five steps to deepen the relationships between development, alumni relations, and marcom. 1. Define the mission of public relations and marketing. Marketing’s sister offices have defined missions. Alumni relations serves alumni. Development raises private funds. But what is the mission of communications? Communications offices get pulled in multiple […]
This is a time of great transition in higher education. A gradual decrease in undergraduate enrollments has prompted colleges to focus on increasing retention and graduation rates as a means for stabilizing revenue and marketing for recruitment. At four-year colleges, faculty advisement has historically been limited to course planning, although more recent trends—initiated first by community colleges—have used professional advisors to offer wider-ranging services aimed at improving student success. The establishment of retention centers has played a significant role in reducing attrition, while allowing faculty to continue in their traditional role of ensuring their advisees meet graduation requirements. Changing student demographics and perspectives about college bring with them new challenges. The current generation has struggled through COVID and battled the mental health difficulties that accompanied the pandemic as well as the world around them. Students and parents now have new expectations of colleges and their roles in preparing students for a career. Those expectations include helping students to identify a career path, support for academic preparation, and larger roles in assisting students to find placement post-graduation. Families and students assume that faculty will also assist students with stress and mental health issues (a good thing as according to national surveys, […]
Lori is the ninth President of Texas Tech University Health Sciences Center and the first female president in the Texas Tech University System. She joined TTUHSC in 1987, and has held multiple leadership positions during her tenure with the university, including Dean of the School of Health Professions and Provost and Chief Academic Officer. Lori led TTUHSC through an unprecedented global health pandemic. This required the transition of all on-campus academic instruction to online and a workforce of more than 5,000 on six campuses to remote operations. During this time, the university’s team members led collaborative efforts to produce personal protective equipment for its front-line health care team and providers across the region. They also played vital roles statewide in supplying viral transport medium for COVID-19 testing and conducting a national study on convalescent serum as a treatment option for the disease. As President of TTUHSC, Lori oversees a complex, multi-campus institution with Lubbock as the administrative center, and with regional campuses at Abilene, Amarillo, Dallas, Midland, and Odessa. TTUHSC is committed to regionalized, educational experiences provided across six schools that deliver quality education, research, patient care, and community service programs to meet the health care needs of West Texas, […]
I help leaders in higher education navigate change with clarity and confidence — offering a trusted space to quiet self-doubt, recalibrate and lead from solid ground. “I stopped second-guessing myself and started making decisions I could stand behind. Beth helped me build confidence in my role and prepare for what’s next.” My work focuses on helping leaders navigate transitions, manage the stressors of institutional change, and clarify their next steps. I create a reflective and supportive space where you can think clearly, reconnect to your strengths, and lead with a steadier sense of self. What we might work on: I’ve spent decades working at the intersection of leadership and psychology, balancing private psychotherapy practice with executive coaching and consulting. I became a coach after seeing how many talented leaders struggle silently during transitions — not because they lack ability, but because they lack the internal support needed to meet external demands with confidence. My work is grounded in training as a clinical psychologist and organizational development specialist, with degrees from Columbia, Cal State Hayward, and Temple University. I’ve taught at undergraduate and graduate levels and have published on what I call “leadership consciousness.” Outside of work, music keeps me grounded: […]
