Search Results for: meeting

Responding to a Bad Employee Engagement Survey: A Call to Action for Higher Education Leaders 

Posted on by Sarah Adams

Employee engagement surveys, if thoughtfully designed, are a powerful tool for understanding the lived experiences of faculty and staff. They can illuminate areas of strength and expose systemic issues that hinder inclusivity, belonging, and engagement. However, too often, leaders in higher education conduct these surveys infrequently, and when the results are less than favorable, they either bury the data or delegate the issue to a committee that produces little meaningful action. This approach not only wastes time and resources but also erodes trust and credibility. If your institution has received poor results from a climate survey, it’s time to take decisive action. But here’s the key: this isn’t a problem for senior leadership to solve alone. The best outcomes come from a dual approach—from transparent leadership from the top down, and from active engagement from the bottom up. Faculty and staff don’t just want to hear the results; they also want a role in shaping the response. When leaders both own the results publicly and empower their teams to develop solutions, they create a stronger, more engaged institution.   Own the Results The first step in responding to a bad climate survey is for leadership to create transparency by owning […]

Adjusting Housing and Dining Operations for the Fall: Ideas from Your Peers

Posted on by Daniel Fusch

Every campus with plans to re-open in the fall is scrambling to adjust campus housing and dining services – but often, we are moving so fast and feeling so isolated that we lose the opportunity to compare notes and brainstorm solutions with our peers, or to learn from what other institutions are trying. That’s why we brought a couple dozen housing and dining services leaders together for a virtual brainstorm session. Here’s some of what they came up with. As a student life professional, you are currently planning how housing and dining operations will adjust in the fall under the “new normal” of COVID-19. Assuming your institution will host students on campus beginning in August, you will soon have to implement plans to keep students and staff safe in these shared spaces. Before moving to the implementation phase, have you stopped to discuss your plans with other housing and dining professionals to ensure the very best options are on the table? On May 20, 2020, leaders in housing and dining from just under two dozen campuses met online to discuss the issues entailed. This virtual workshop was unique in its format and was the first of an ongoing series of […]

Feasibility Checklist: The Science of Bringing New Academic Programs to Life

Posted on by Kenneth Soldink

The best ideas in the world can easily fall off the radar unless you have a process in place for evaluating, vetting and bringing them to life. Also in this series: Is it Time to Launch that New Academic Program? The Art and Science of Answering that Question Financial Modeling for New Academic Programs Once you have generated an idea for a new academic program, how do you sustain and implement that idea? As Jim Collins suggests in Great by Choice: Uncertainty, Chaos, and Luck—Why Some Thrive Despite Them All, organizational ‘luck’ and success can be leveraged by cultivating a discipline around process and metrics.  Indeed, he suggests that this discipline is key for maximizing whatever ‘luck’ might naturally come one’s way. This has certainly been the case at Bay Path University, where we have developed a rigorous process and template for evaluating the feasibility of new program ideas that we use across all divisions of the University. This process has enabled us to remove some of the subjectivity that accompanies new academic program decision making, relying instead on a set of objective key elements and metrics that are applied equally to all new program possibilities. When a new program […]

Financial Modeling for New Academic Programs

Posted on by Kenneth Soldink

Also in this series: Is it Time to Launch that New Academic Program? The Art and Science of Answering that Question Feasibility Checklist: The Science of Bringing New Academic Programs to Life Developing a 4-Year Financial Proforma In my previous article, Feasibility Checklist: The Science Behind Bringing New Academic Programs to Life, I discussed the importance of cultivating a discipline around process and metrics to new academic program development and success. Gaining a clear and accurate sense as to what it will take to launch and sustain your new program before you enroll your first student is a critical prerequisite and a helpful exercise for surfacing and testing important assumptions. At Bay Path University, all new academic program proposals must include a four-year financial proforma, which is typically developed jointly by the dean, the chief financial officer, and the provost. Through this process, we invariably surface financial assumptions, strategies and program operational plans or outcomes that when checked more thoroughly prove to be unworkable or in need of revision. For example, in developing a new graduate program a few years ago we discovered that our “creative” approach to structuring the curriculum was not financially viable without some major tweaking. The financial […]

Spotlight on Innovation: A New Take on Developmental Education at Gateway Community and Technical College

Posted on by Kenneth Soldink

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. There has been no shortage of research documenting the extent to which developmental education courses under-serve academically under-prepared students; traditional dev-ed curriculums typically award no college credit yet cost students time and money, while showing dismal persistence rates. In the past couple of years, we have seen a number of colleges and universities undertake innovative and impactful reforms of their developmental education. Gateway Community and Technical College in Florence, KY, is currently engaging in such a reform through its Flexible Learning and Exploration space (FLEXspace) project, which is funded by a $3.4 million First in the World grant. We reached out to Kristen Smitherman, project director; Kerri McKenna, division chair of developmental education and orientation and assistant professor of developmental writing; and Doug Penix, director of learning […]

The College Store: Encouraging Customer Loyalty

Posted on by Greta Bell

As college bookstores face increased competition from chains such as Barnes & Noble, peer-to-peer sites, and popular online retailers such as Amazon and eBay, many stores are seeing fewer students come through their doors, meaning not only declines in revenue from textbook sales but also from sales of other items — apparel, electronics, and campus memorabilia. A feature in The Chronicle of Higher Education emphasized that bookstores at many colleges are responding to their changing industry with new services they hope will keep students coming: performance spaces for in-store concerts, multimedia stations for printing digital photos, and even dry cleaning. However, diversification of services can be an expensive investment, and many stores are neglecting their best opportunities for increasing customer loyalty around their core services. This week, we turned to Mark Mulder, past auxiliary services director at Pacific Lutheran University and a key planner for the Garfield Book Company, and Dennis Mekelburg, associate director of Arizona State University Bookstores, to learn some practical tips for encouraging customer loyalty for the college store. Positioning Your Campus Store in a Changing Industry Before leaping into adding new programs to strengthen your customer base, Mulder suggests beginning with key strategic questions: At the end of […]

College Student Mental Health Statistics and What They Really Mean

Posted on by Daniel Fusch

There has been a lot of media attention to college student mental health statistics and to the upsurge in demand for mental health services. But does the data really suggest a mental health “crisis”? What does the upsurge actually mean for postsecondary institutions? Where do we need to shift the conversation, and what do we need to do next? Learn more in the infographic and article below. What the Upsurge in Demand for Mental Health Services Means (and Doesn’t Mean) The first thing I want to underscore is that institutions are facing an unprecedented level of demand from students seeking help and support for mental health issues. Counseling centers are not new on campus–and mental health services are certainly not new–but the upsurge in volume from students accessing these services is. The two main presenting issues we’re seeing in students are anxiety and depression. The other issue institutions are concerned about but that is statistically much less frequent is suicidality. If you read the press on this topic, there are a lot of articles that emphasize the number of college students committing suicide. That’s obviously a horrible mental health outcome and something institutions are investing prevention and education efforts around, […]

Making Your Faculty-in-Residence Program Successful

Posted on by Greta Bell

A small but growing number of public institutions are adding living-learning residence programs that include the integration of faculty into the residential facility. Recent news has highlighted faculty-in-residence programs at the University of Colorado and the University of South Carolina. What’s clear from the success of programs at USC and other institutions is that having faculty reside with or alongside students in a living-learning community can produce gains in student engagement, persistence, and academic performance, but the effort entails unique challenges. It’s critical to select the right space and the right faculty, and clarify roles in the housing/faculty partnership. We turned to Gene Luna, associate vice president for student affairs at the University of South Carolina and one of the pioneers of the living-learning community, and David Jones, assistant vice president for student affairs and executive director of housing and residential communities at the University of Alabama, for their insights on what academic leaders and housing directors need to consider from the outset to ensure success in a faculty-in-residence program. MORE ARTICLES ON CAMPUS HOUSING Do Your Living-Learning Communities Offer a Comprehensive Immersion Experience?Adding Gender-Neutral HousingThe Physical Campus: A Critical Asset, A Key OpportunityAddressing Housing Overflows Proactively Designing (or Renovating) the Space Luna […]

Showing Care, Community, and Service Excellence on Campus During a Pandemic

Posted on by Daniel Fusch

Our care for students in the fall must be expressed, paradoxically, both by the barriers that we put in place to separate our community and by the measures we take to keep our community connected and welcome. Here are examples of service excellence, hospitality, and care from other sectors that can translate well on our campuses. by Dr. Heath Boice-Pardee, Head of Practice for Service Excellence, and co-author of Elevating Customer Service in Higher Education: A Practical Guide As campuses reopen or partially reopen and then continue to adjust throughout the fall, it is paramount that we think carefully about how to provide excellent service to students while social distancing, and about how to show visible and meaningful care for the health and safety of the campus community. While in the past care could be expressed by smiles, handshakes, and even hugs, times have changed. Care must now be expressed by promoting safety measures that have been newly created and implemented. We will all be critiqued on: This is an unprecedented situation, in which our care for students in the fall must be expressed, paradoxically, both by the barriers that we put in place to separate our community and by […]

Spotlight on Innovation: How Hampton University Plans to Increase STEM Retention and Completion through Course Redesign and Engagement

Posted on by Kenneth Soldink

How do you increase the number of underrepresented minority students attaining STEM degrees? Hampton University has a holistic approach. SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Hampton University has set a specific goal of increasing the number of underrepresented minority students who graduate with STEM degrees, and Hampton is looking to address several obstacles to degree completion for minority students, including access, affordability, and engagement. Hampton intends use its $3.5 million First in the World grant to identify students who have declared a STEM major and engage them with a number of activities designed to boost success and completion. The project includes partnerships with several other organizations to facilitate internships and other opportunities for STEM majors. To learn more, we reached out to Dr. Ira Walker, project director of the grant and associate professor […]

Loading survey...