A Higher Ed Specific Online Membership: Live and On-Demand Learning
Membership
Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence
June 12, 2024 | OnlineLive Webcast
Creating a Sustainable Culture of Service Excellence
July 29 - 30, 2024 | Denver, CO
Where Two or Three Gather Together: A New Perspective on Effective Team Collaboration
September 17, 2024 | OnlineLive Webcast
Advancing Customer Service on Your Campus: Train the Trainer Certification
September 30 - October 1, 2024 | Denver, CO
Building a Culture of Mentoring at Your Institution
October 7 - 8, 2024 | Eugene, OR
Customer Service Skills Training: Certification for Higher Education Professionals
November 13 - 15, 2024 | OnlineVirtual Conference
Webcast Recording
Building a Sustainable Culture of Service Excellence
Webcast Recording
Webcast Recording
Managing Student and Employee Complaints
Webcast Recording
Training Frontline Student Leaders in Customer Service
Free for All-Inclusive Members
Have It Your Way (or Not): Customer Service Across Generations
Webcast Recording
Building a Transformative Mindset on Your Team
Virtual Training Recording
Future Trends in Higher Education: A Discussion Series
Webcast Recording
Incorporating Trauma-Informed Practices into the Classroom
Free for All-Inclusive Members
Infusing Domestic and Global Perspectives into Your DEI Initiatives
Free for All-Inclusive Members
A Toolkit to Reengaging and Reconnecting with Students Post-COVID
Virtual Training Recording
Working with Institutional Data for Student Retention
Virtual Training Recording
Integrating Guided Pathways and Learning Communities to Enhance Student Retention
Free for All-Inclusive Members
Taking a Student-Centered Approach to the Probation Process
Free for All-Inclusive Members