Advancing Customer Service on Your Campus: Train the Trainer Certification
September 30 - October 1, 2024 | Denver, CO
Building a Culture of Mentoring at Your Institution
October 7 - 8, 2024 | Eugene, OR
Developing a Comprehensive Retention Plan
October 21 - 22, 2024 | Minneapolis, MN
Customer Service Skills Training: Certification for Higher Education Professionals
November 13 - 15, 2024 | OnlineVirtual Conference
Webcast Recording
Building a Sustainable Culture of Service Excellence
Webcast Recording
Webcast Recording
Managing Student and Employee Complaints
Webcast Recording
Training Frontline Student Leaders in Customer Service
Webcast Recording
Have It Your Way (or Not): Customer Service Across Generations
Webcast Recording
Building a Transformative Mindset on Your Team
Virtual Training Recording
Future Trends in Higher Education: A Discussion Series
Webcast Recording
Incorporating Trauma-Informed Practices into the Classroom
Free for All-Inclusive Members
Infusing Domestic and Global Perspectives into Your DEI Initiatives
Free for All-Inclusive Members
A Toolkit to Reengaging and Reconnecting with Students Post-COVID
Virtual Training Recording
Working with Institutional Data for Student Retention
Virtual Training Recording
Integrating Guided Pathways and Learning Communities to Enhance Student Retention
Free for All-Inclusive Members
Taking a Student-Centered Approach to the Probation Process
Free for All-Inclusive Members