Author: Kenneth Soldink

Checklist: Taking Support for Online Students to the Next Level

by Lisa Endersby

“It’s important… to remember that online is not a type of student, rather, it is a mode of delivery for academic coursework.” Sue Ohrablo, High-Impact Advising The changing reality of our student demographics means that the diverse demands of outside employment, caring for children or dependents, and even commuting to and from campus greatly impact how, when, and if students are able to access the very services we promote as both valuable and essential. We continue to wait behind desks and office doors for students to approach us, often left wondering why more students haven’t simply reached out for help when these myriad of offices exist. The competing demands for our students’ time and attention are not an indication that our students are any less invested or engaged with their learning; it simply yet profoundly means that we need to do better at reaching out to them as a partner in their success rather than wishing or hoping they will access something that may not be easily accessible given their daily lived reality. Of course, it is one thing to understand and yet another to do. What might it look like to better engage and support our online learners? I […]

It’s Not Just About the First and Second Year of College

by Paul Marthers

Series: Managing the Student LifecycleThis new series convenes expert perspectives on student success and predictive analytics. We hope to empower enrollment managers, student affairs professionals, deans, and faculty to think deeper about their student data, predictors of success, and managing the student lifecycle holistically from recruitment to retention to completion. Earlier in this series:Improving Student Success Can’t Be a One-Office EffortDeveloping a Metrics-Driven Culture within Student AffairsIt’s not just about the first and second year of college. Here are 5 places where students and campuses falter later in the student lifecycle. Traditionally, colleges measure retention as the percentage of enrolling first-year students who return for their sophomore year. No doubt this is an important measure. But equally important are the retention rates from sophomore to junior year, from junior year to senior year, and from the start of senior year to graduation. Colleges committed to promoting student success need to take a closer look at their year-to-year retention and graduation rate trends in order to determine patterns, identify pitfalls, and take steps to make improvements. Only when the obstacles are identified and understood can an institution take intentional and strategic steps to achieve higher student success levels. In this article, I […]

24 Higher-Ed Leaders Look to the Future

by David Kiel

with contributions from Amit Mrig (President, Academic Impressions)and Pat Sanaghan (President, The Sanaghan Group) Future Timeline: What Trends, Events, and Issues Will Shape Your Campus? No one can foresee the future of higher education with certainty, but we can cultivate the habit of looking forward, scanning the horizon, and preparing to respond adaptively as the landscape changes. Pat Sanaghan’s future timeline activity (NACUBO, 2003) is a useful way to quickly generate and prioritize a list of predictions about the next ten years, and we hope this case study of one such activity will give your campus a tool for facilitating and capturing horizon thinking. This article provides: For further discussion of how to make such horizon thinking habitual for your team (and for additional tools for doing so), read my companion piece “How Good is Your Crystal Ball?“ The participants in the November 2016 future timeline activity were 24 attendees at Academic Impressions’ “Creating a High-Impact Leadership Development Program for Your Campus” workshop. For the activity, participants posted a timeline on the wall of the room using flip chart pages titled for each of the next ten years (i.e., 2016, 2017, … 2026). Then, using post-it notes, participants listed trends, issues, and […]

How Good is Your Crystal Ball?

by David Kiel

with contributions from Amit Mrig (President, Academic Impressions)and Pat Sanaghan (President, The Sanaghan Group) How Academic Leaders Can Reinvigorate Forecasting and Planning Processes on their Campuses The recent surprise in the US presidential election results suggests that those who do not pay close attention to current trends and possible future events may be unprepared for sudden and impactful changes. This is especially a wake up call for those who are in leadership positions on college and university campuses. In today’s volatile environment, predictions that were once thought unlikely may actually have huge consequences. For example, many thought the call for free public higher education that surfaced several years ago was so unrealistic that it could be discounted. Now several states have enacted laws in that area. How many people predicted MOOCs, or even now have a good sense of their long-term implications? The FLSA executive ruling on overtime, originally due to take effect December 1, was stayed by a federal court. Competition from for-profit educational programs looked like it might be on the wane after the recent federal crackdown, but now the founder of Trump University is the POTUS, so what does that mean for the for-profit sector? How do […]

What Does Customer Service in Higher Education Actually Look Like?

by Sarah Seigle Peatman

Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how to do it well, or what the term means when placed in the context of students, faculty, and staff. To learn more about how colleges and universities are adapting the concept of service competencies to this sector, and to gather practical advice for how units and departments can navigate this shift in mindset, we turned to three acknowledged experts on customer service in higher education: These three are also the authors of the popular book Elevating Customer Service in Higher Education: A Practical Guide. Sarah Seigle. Hi Heath, Emily, Eileen. Thank you for joining us for this conversation! The first question we want to ask is: How has the way higher ed looks at customer service changed over the past 5 years? Emily Richardson. The expectation of immediate responsiveness was not around 5 years ago, and in the digital age, we now expect a response to a […]

Graduate Enrollment and Gender: A Changing Landscape

by Jon Boeckenstedt

Series: Changing How We Understand the MarketIn this series, we analyze current enrollment and demographics data, uncovering stories that challenge how institutions often understand their marketplace—or that shed new light on emerging trends. We want to encourage a deeper look at the implications of today’s marketplace data. We hope that you will share these stories across your institution and use them to start critical conversations to drive not only enrollment strategy but discussions of curricular offerings, student support, and course design. While we’ll highlight findings and stories worthy of closer attention, each article includes an easy-to-use Tableau dashboard that you and your colleagues can use to drill deep in the data yourself.Also in this series:Yield Rates are Declining – Why?Is the International Enrollment Boom a Rising Tide that Lifts All Ships?How Simpson’s Index Can Offer Universities a Different Look at DiversityWhy Measuring Diversity Matters The rise in undergraduate enrollment in the United States has been well documented and much discussed: Between 1980 and 2010, for instance, undergraduate enrollment rose almost 74%, far outstripping the growth (about 2%) in traditional-age college students in the US.  There are likely several factors contributing to this surge, including economic growth; population growth; the belief […]

The 21st Century Library: An Inside Look at Auraria Library

by Daniel Fusch, Michelle Sponholz

with Sommer Browning, Marical Farner, Cynthia Hashert, and Jenny Filipetti (Auraria Library) We recently had the opportunity to visit the newly renovated Auraria Library. This unique tri-institution academic library is shared by the University of Colorado Denver, Metropolitan State University of Denver, and the Community College of Denver, and located in the heart of downtown Denver. The recent revitalization of the Auraria Library is impressive for several reasons. First, the library remained open – for all three institutions – during the multiple years of the renovation. Second, the library integrates a lot of the features discussed in The Library of the 21st Century. Notably, the library’s new learning space includes multimedia walls for collaborative learning. To learn more about the uniqueness of this library project – and what may be replicable at other institutions – we interviewed the panel of stakeholders responsible for this newly-renovated learning space. This article highlights the key takeaways from that interview. Participants at our 2017 Academic Planning and Revitalization Institute, an annual workshop that has highlighted innovative library design since 2007, will also get to discuss the project further with the library planning team, and will get to tour the facility. The Institute’s post-conference workshop on March 8 will also provide […]

Special Edition: Successful Peer Mentor Programs

In an effort to increase retention, create leadership opportunities for students, and reduce costs, campuses are increasingly turning to peer mentor programs as one ideal solution. To help you as you develop or improve the effectiveness of your peer mentor program, we offer this Special Edition, bringing together experts from diverse institutions to offer their advice and lessons learned. In this edition, you will find the following complimentary articles:   See Other Topics in Student Success

Academic Advising’s Role in Change Implementation

by Sue Ohrablo, Ed.D.

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In this series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. Now I will discuss strategies for positively impacting departmental, college, and university-wide systems and contributing to the effective implementation of change. Be a Voice in Decision Making Institutions vary as to how they deliver academic advising and where the function resides. Sometimes it is housed in student affairs, sometimes in academic affairs within colleges and departments, and other times there is a cross-over or shared responsibility between academic and student affairs. No matter where advising is situated, academic advising is just one small part of a larger unit. If advising is housed within student affairs, there is a challenge contributing to academic decision-making, as the role of the advising department is often thought to be limited to implementing and communicating academic decisions to students. Even when the academic advising unit is located within academic affairs, there is a risk of being considered a limited support service role and thus being excluded from decision-making and change implementation. Let’s examine the implementation of a new curriculum as an example. Typically, […]

Optimizing Your Use of Student Information Systems

by Sue Ohrablo, Ed.D.

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In the first two installments in the series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. In this installment, I will discuss best practices to successfully implement some of the key strategies identified in this series by maximizing the use of technology through creative use of student information systems (ERPs). Understand Your Student Information System / ERP I encourage advising administrators to learn, in as much detail as possible, their student database system. While we commonly rely on experts in our IT departments or super users within our departments to provide us the data we need, advising administrators are the only ones who can effectively articulate the needs of their constituents to the programmers who are to retrieve data. When there is a gap between the end user (academic advising department) and the programmers (who may be experts in the use of software but know little about the needs of the advising department), data is often inaccurate and unusable. Understanding how to “speak the language” of the ERP system the institution uses allows advising administrator to creatively solve […]