Creating a culture of service excellence is critical to enhance enrollment, improve student retention, and better engage alumni. Is your institution responding to the connection between the quality of customer service and the success of the larger institutional mission? This webcast features a case study of how Laurentian University successfully shifted the culture surrounding customer service at their institution. Since 2015, the school has better served current students through the creation of a one-stop center, empowered staff through the development of a module-based service excellence certification program, and streamlined processes to elevate service across the university. Our expert instructor will share how a culture of service excellence was fostered at Laurentian through the lens of three service delivery pillars: People, Environment, and Process. You will leave this training with ideas and tips to lead the change on your campus, even if you do not have a large budget to do so.
Learn how to better partner with faculty to maximize your CFR efforts. With the increasing competition in public research funding, CFR professionals must partner with faculty to maximize private funding. Discover how one CFR team increased dollars raised for faculty by tenfold by pulling the following success levers: Creating awareness of available funding opportunities and educating faculty on what it takes to acquire those funds. Gaining a deeper understanding of faculty financial needs and putting a plan in place to achieve their goals. Positioning your team as a resource for private funding knowledge and best practices. Using a project management approach that fosters mutual accountability between faculty and CFR staff to ensure everyone is on target to achieve their goals. Join us for this webcast where our speaker will explain how to partner with, engage, and train your faculty in order to maximize private funding.
Many institutions recognize the need for formalized case management positions to better actively support students with mental health concerns. Some institutions support this need by having the Dean of Students or members of Behavioral Intervention Teams wear multiple hats. However, full-time case managers are able to provide focused and consistent support by following up with students, frequently communicating with them, and advocating for their needs. This webcast will help you answer the following questions: How is a formalized Case Manager position structured and defined? What are the responsibilities of this position, and who will this person report to? How can you take your current model and successfully integrate a formalized Case Manager position?
Designed for institutions who already have an established, full-time Case Manager, this webcast will present the considerations you need in order to refine and improve the focus and services of your current case management model. Our facilitator will help you answer the following questions: What’s the scope of our current case manager’s role, and how do we assess whether we need to refine or expand the scope or size of our current model? What are best practices and strategies for enhancing the role’s reach and impact? How can we increase the visibility of these resources for both students and faculty/staff on campus? Join us for this online training and learn how to apply new strategic direction to the role of Case Manager to better meet the needs of your students.
New Title IX regulations are being proposed by the U.S. Secretary of Education. Under these sweeping new regulations, students accused of sexual misconduct may obtain greater protections and colleges investigating such complaints may face reduced liability. Institutions conducting their own gender-based and/or sexual misconduct investigations may be required to implement several changes. Expected changes coming to Title IX will likely affect: Join us for this webcast to carefully examine the new regulations and gain clarity on how your current practices and policies may be required to change to accommodate the new federal Title IX regulations.
With ever increasing pressure to stay relevant, institutions need to be more intentional in how they approach academic program review. It’s essential to integrate the right data for the right reasons in order to close the gap between process and actionable results. A lack of consistent data, metrics, and staff engagement can often cloud results and render the process ineffectual. Join us for this live webcast to learn: Why and how institutions are changing their academic program review processes How you can start collecting and sharing trustworthy data to support the process How you can approach transforming your academic program review process to support your resource planning decisions In this session, our expert faculty from University of Denver will explain how they aligned their data, gained the trust of their peers and board members, and transformed the academic program review process into a substantive, strategic conversation.
Bridging the communications gap between advancement and central marketing teams is a familiar challenge to most institutions. Not having a dedicated communications channel in place often can result in disjointed and incoherent messaging in both the institutional and donor-facing marketing channels. A strong partnership between stakeholders and teams can lead to more streamlined, effective, and on-brand donor and alumni interactions. It can also positively impact the institution’s brand perception and prospect engagement. Join us for this live webcast to discover how Providence College restructured their advancement and central marketing teams to create a direct link between otherwise siloed functions. Our expert instructor, Stasia Walmsley, will also share some tactical tools for those who are not yet ready to restructure or create new positions.
As a leader it can be challenging to help your people manage change. This easily printable guide will help you identify what stage of the change curve your direct reports are in and steps you can take to better support them.
In the highly competitive world of enrollment, it is more important than ever to increase your brand recognition and connect with students who would be an optimal fit for your institution. Research shows that high school counselors have major influence over their students’ college decisions. Consequently, they can be valuable allies in building brand awareness and helping to refer students who are a great fit for your institution. Join us for this webcast to learn how to strategically build partnerships to improve your institution’s recruitment process. During this training, Amy Tiberio of Roger Williams University will share how RWU has established a network of high school counselors in a scalable way that has ultimately resulted in increased brand awareness and regular communications between the admissions and counselor team. She will also share tips around how to implement these strategies on your own campus, even when budgets and resources are tight.
An effective faculty orientation program is the first and most important step in laying the foundation for increased faculty satisfaction, success, and retention. A successful program can help your institution avoid the high cost of turnover by: Integrating faculty into the campus community — connecting them with other faculty, students, and staff Conveying clear and realistic expectations for their new roles Connecting them to and aligning their roles with larger institutional values Join us for this online training, facilitated by Gary Meyer of Marquette University, and explore Marquette’s unique and comprehensive approach to faculty orientation. Their model extends a typical one- or two-day orientation into a week or more. It allows their new faculty to connect to a supportive network of other faculty, to explore and learn about Marquette’s faculty resources, and to integrate into the broader community of Milwaukee. You will leave this webcast with tools and techniques you can tailor and adapt to improve your own faculty orientation program.
