What College Leaders Need to Know About Responding Rapidly to a Crisis

How do you manage a crisis in a world that expects instant response and immediate communication? Colleges and universities all too often face a series of challenges in responding actively and speedily to a crisis or emergency on or affecting the campus, but they needn’t reinvent the wheel: there are proven models developed in the government and military sectors that can be applied to the higher ed context. To help senior leaders in higher education improve their crisis preparedness, we’ve assembled and interviewed a panel of experts, including Dr. Connie Book, provost and dean at The Citadel; Major General Jim Boozer, US Army (Ret.); and Colonel Cardon Crawford, US Army (Ret.) and Director of Government and Community Affairs at The Citadel. Resources: You can read an interview with this panel in this earlier article. And here — in this article — you can listen to a brief audio interview with Colonel Cardon Crawford about the need for “emergent crisis management,” and how emergency crisis management differs from the crisis communications planning of the past. A transcript of the interview follows. You can also meet Colonel Cardon Crawford and Major General Jim Boozer in person for an in-depth training at the […]

Why Donors Give: It’s Not What You Think

Series: Creating the Conditions for Support Everyone is trying to raise more money. Rather than simply suggest the next tactic that can boost giving in the short-term, this series offers a more intensive look at the strategic thinking that drives philanthropic support: Why do donors give? How do institutions strengthen their core and emphasize initiatives worthy of support? How do we align strategic plans, strengths, and advancement strategy to create the conditions for ongoing and sustained support? In this series, distinguished current and past chief advancement officers apply their most innovative and creative thinking to this question. Next in this series:More than Dollars: How Many Opportunities Are You Missing with Your Alumni?Engaging Women in Philanthropy: Practical Ways to Shift Our ApproachChecklist: Questions the Governing Board Must Ask Before Launching a Campaign Given that annual alumni support nationally has been declining for 22 years and that less than one in ten alumni are currently giving back to their alma maters, it is clear that our core practices and the philosophies that underpin them need to change. In short, we need to elicit more and solicit less. And foremost among the thoughts we should be eliciting is why our alumni give to […]

Checklist: Questions the Governing Board Must Ask Before Launching a Fundraising Campaign

Series: Creating the Conditions for Support Everyone is trying to raise more money. Rather than simply suggest the next tactic that can boost giving in the short-term, this series offers a more intensive look at the strategic thinking that drives philanthropic support: Why do donors give? How do institutions strengthen their core and emphasize initiatives worthy of support? How do we align strategic plans, strengths, and advancement strategy to create the conditions for ongoing and sustained support? In this series, distinguished current and past chief advancement officers apply their most innovative and creative thinking to this question. Previously in this series:Why Donors Give: It’s Not What You ThinkMore than Dollars: How Many Opportunities are You Missing with Your Alumni?Engaging Women in Philanthropy: Practical Ways to Shift Our Approach In the course of running three university campaigns, and in guiding dozens more as a consultant, I have seen virtually every college or university fall short of its full fundraising potential. This occurs both because of competing assumptions by various institutional leaders about the keys to success and therefore, the strategies and tactics that are most likely to produce it, and because institutional leaders often fail to ask the pivotal questions before […]

Spotlight on Innovation: How Delta State’s Okra Scholars Program Hopes to Provide Systematic Intervention for the Most At-Risk Students

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. At Delta State University in Cleveland, MS, students who score between 17 to 21 on the ACT, are Pell-eligible, and are first-generation college students or residents of the Mississippi Delta face additional challenges to stay in college. These students accounted for more than half of DSU’s Fall 2012 freshmen class. This range represents a student cohort for whom timely and consistent intervention can have the greatest impact. To help those students finish their degree and do so in four to five years, DSU has established the Okra Scholars program, which will use a $1.6 million First in the World grant to establish a holistic, integrated student support approach for this targeted group of at-risk students. We reached out to project director Christy Riddle to learn more. A […]

Arts & Humanities: Creating Jobs and Changing Societies

By Eileen L. Strempel, Inaugural Dean of The Herb Alpert School of Music, Professor, School of Education & Information Studies at the University of California, Los Angeles and Baishakhi Taylor, Associate Vice Chancellor of Student Affairs at New York University Abu Dhabi     This is an exciting time for dramatic technological advances and technological investments, ranging from the invention of Chat GPT to the announcement of a $500M new technology campus in NYC. Higher education enrollment trends reflect a similar shift, as it seems everyone want to major in economics, business or computer science. One might ask, where are the similar investments in the arts and humanities? As higher education costs continue to increase, the numbers of arts and humanities majors are shrinking: In 2018, the share of bachelor’s degrees awarded in the humanities (10.2%) was less than a third of the size of the 36.7% share for the sciences (health/medical, natural, and behavioral/social sciences combined; Indicator II-03c). In 2020, it was reported that the number of college students graduating with a humanities major fell for the eighth straight year to under 200,000 degrees given, while other reports noted that the humanities were conferring less than 10 percent of […]

5 Tips for Improving International Alumni Data

Today, international alumni relations looks and feels: Successful programs require leadership support, designated staff management, volunteer engagement and resources such as budgets and updated data. With current databases, our efforts are only as good as the information we have — or the information we are getting today. How are we tracking international alumni? Does this area need a thorough review before we start outreach? Can we begin to track international students better? POLLING ALUMNI RELATIONS PROFESSIONALS In a recent online training with Academic Impressions increasing international alumni engagement, I asked participants what their greatest challenge was in engaging international alumni. More than 85% of responses agreed that incomplete, insufficient, old, and/or the lack of international alumni databases proved their most challenging obstacle. You can order that training here. As a follow up to it, I want to offer these five tips for improving international data management practices: 1. Know the depth of current data and create records for “non-traditional” alumni First, do the research needed to track when the first international students attended your institution and how the demographics have changed over time: 2. “Internationalize” current systems Output is only as good as input. The success of engaging international alumni […]

Training Peer Mentors for First-Year Students: What’s Missing

Peer educators can serve as an effective front line in the student development and academic success of first-year students, and employing peer mentors (either as employees or as volunteers) can save on costs. Yet many institutions provide only the most cursory training and orientation for their peer mentors. This week, we turned to Sarah Whitley, the forward-thinking director of first-year experience and family programs with Longwood University. We asked her what critical efforts are often missing from peer mentor training. Here are three items she drew our attention to. Introduce Student Development Theory “One thing that I have found incredibly useful and successful, and that many universities aren’t doing, is to actually provide a training session on student development theory. I know that probably seems a bit “heavy” for undergraduates. It seems like more of a graduate school topic. But offer a basic overview to kick off your training program, because it’s really important for the peer mentors to understand the developmental level of new students coming into the institution.”Sarah Whitley, Longwood University Whitley suggests that a basic overview of Chickering and Perry and brief discussions of student development vectors, how students are trying to make decisions, and how students […]

How Do You Make the Case for Funding Maintenance and Renewal for Campus Facilities?

YOU’LL ALSO WANT TO READ:Benchmarking Deferred Maintenance: A Recent Survey (May 2012)Proactive Approaches to Deferred Maintenance (November 2011) In our January – February 2012 survey of facilities managers (read the executive summary here), Academic Impressions learned that while physical plant operations at most institutions have assigned a high priority this year to addressing their deferred maintenance backlog, many falter in making an effective case for funding facilities replacement and maintenance needs. We turned this week to Daniel King, facilities manager at Auburn University (Auburn, AL), who has recently done some innovative thinking and piloting around just this issue. Here are two ideas Dan King offers – one for working with academic leaders to prioritize “small and modest” maintenance projects, and one for communicating to institutional leaders the big picture of the institution’s replacement and renewal needs. A Clear Process for Prioritizing Maintenance Projects Auburn University has piloted a prioritization process that involves soliciting maintenance needs from across campus and then meeting with the provost to evaluate the proposed projects on a regular basis. The keys to the process are the involvement of the entire campus in a discussion of the institution’s maintenance needs and transparency around the decisions made. King’s […]

Spotlight on Innovation: How the University of Minnesota is Building Collaborative Partnerships to Improve Retention of First-Gen Students

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Geoffrey (Geoff) Maruyama, the department chair of educational psychology at the University of Minnesota, Minneapolis, has an intriguing — and direct — way of explaining the challenges faced in improving the academic success and persistence of under-represented and lower-income students. He cites Urie Bronfenbrenner’s research on the ecology of human development. Transformative Learning for First-Generation Students “Kids grow up in a lot of different ecosystems,” Maruyama notes. “To the extent to which those ecosystems are aligned, life is simple. When you have a bigger transition, however, it gets more complicated. First-generation students are less likely to have grown up in a culture with strong links to higher education, making the transition to a college environment a more significant change.” A lot of professionals in higher education are discussing how best […]

Spotlight on Innovation: How Bryn Mawr is Closing Math Skill Gaps with Targeted Online Modules

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Bryn Mawr College has long boasted a strong history of women attaining STEM degrees, with more than a third of their students majoring in math or science. Now, Bryn Mawr is working to take the next step toward increasing the number of underrepresented, underprepared and low-income students attaining STEM degrees by targeting the needs of students who have gaps in specific math skills or who lack the overall mastery that would allow them to thrive in STEM. Their project, funded by a $1.65 million First in the World grant from the US Department of Education, will combine face-to-face coaching support and blended learning through online modules, in partnership with twelve other institutions. The Challenge The project targets the group of students who have passed Bryn Mawr’s entry […]