Search Results for: conflict

From Information Overload to Collaborative Learning: Why Higher Ed Needs Higher Tech

Posted on by Daniel Fusch

Our campus communities — students, faculty, staff, alumni — deal with information overload across many platforms and apps. Isn’t it time we brought campus communication and learning into one high-tech ecosystem? Editorial by Kathy Edersheim (President, Impactrics LLC) and Yasim Rahman (CEO, Unio) Today, while we all deal with massive information overload, this is an acute problem for students. Simply by carrying a smartphone, students are bombarded with information almost constantly. And, as mentioned in a recent Nielsen study, 98% of students from age 18-24 own a smartphone. Millennials wake up with their phones, sleep with their phones, take their phones to their bathrooms and, yes, some check it during sex. (See this study on smartphone separation anxiety.) The massive data deluge leads to information overload, confusion, and a general lack of focus and attention. Colleges need to do whatever they can to simplify navigation of the educational experience to foster a positive experience and successful completion. It is shocking that only about 60% of high school graduates who started college in 2009 finished within six years – by 2015- and that challenges in coping with college were a key factor.*role=”document”, aria-multiline=”true”, aria-readonly=”false”**aria-label=”Block: Paragraph”* Where does all the information – and information […]

Academic Advising’s Role in Change Implementation

Posted on by Kenneth Soldink

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In this series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. Now I will discuss strategies for positively impacting departmental, college, and university-wide systems and contributing to the effective implementation of change. Be a Voice in Decision Making Institutions vary as to how they deliver academic advising and where the function resides. Sometimes it is housed in student affairs, sometimes in academic affairs within colleges and departments, and other times there is a cross-over or shared responsibility between academic and student affairs. No matter where advising is situated, academic advising is just one small part of a larger unit. If advising is housed within student affairs, there is a challenge contributing to academic decision-making, as the role of the advising department is often thought to be limited to implementing and communicating academic decisions to students. Even when the academic advising unit is located within academic affairs, there is a risk of being considered a limited support service role and thus being excluded from decision-making and change implementation. Let’s examine the implementation of a new curriculum as an example. Typically, […]

5 Ways to Tell if a Mixed Use Facility Will Work on Your Campus

Posted on by Kenneth Soldink

Mixed Use Facilities are gaining in popularity on campuses across the country, representing a blurring of the line between the edge of campus and the surrounding community.  “Mixed Use” has a broad meaning, encompassing projects that include multiple campus and commercial uses such as office space, incubators, retail, restaurants and hotels.  The projects are only limited by your creativity and, of course, the viability of the local market. Based on experience in procuring and developing successful Mixed Use Facilities, I recommend the following five steps to determine campus readiness for a given project: So, you will know that a Mixed Use Project will work on your campus if… 1. If You’ve Done Your Homework (A Local Market Analysis) Thinking that a mixed use project would be successful on your campus is much different than studying the market to understand if there is enough interest, density and money to make such a project feasible.  Conducting an independent market analysis to understand the appetite for a given development type and what unmet demand might exist will give you a solid understanding as to whether your proposed project might be viable. The same holds true if you are presented with an unsolicited offer […]

The Urgent Need to Reduce Workplace Bullying on Campus

Posted on by Daniel Fusch

While some colleges and universities are developing workplace bullying prevention programs (we’ll list examples in a minute), it is evident that we have a lot of work yet to do. And this work needs to be done; unaddressed, workplace bullying impacts the processes of tenure and promotion, the collegiality of the department, and the academic freedom of its junior members. In this article, find out what a policy should include, and what institutions have existing policies you can learn from. by Clara Wajngurt, Ph.D. What is workplace bullying? By this term, we’re referring to hostile behavior that includes repeated harrassment, physical harm, verbal abuse, or other conduct that is viewed as threatening, humiliating, intimidating, or sabotaging – behavior that interferes with the performance of the one who is being bullied. (See Namie & Namie, “Risk Factors for Becoming a Target of Workplace Bullying and Mobbing,” in M. Duffy and D. Yamada, Workplace Bullying and Mobbing in the United States, Santa Barbara, CA: Praeger Press, 2018, 1-17.) These are the characteristics of workplace bullying: What Workplace Bullying Looks Like in Higher Ed Imagine the following scenarios of how workplace bullying manifests itself in an academic setting. SCENARIO AA unit director submits […]

Higher Ed is Facing Adaptive Changes: Why This Conversation? Why Right Now?

Posted on by Kenneth Soldink

The Changes You Face Now Are Different From the Changes in the Past We’re well-equipped, in higher education, to meet technical change head-on. We’re often less well-equipped for adaptive change. This is a distinction Ron Heifetz drew, first in his thought-provoking book Leadership without Easy Answers (1998) and later with Martin Linsky in Leadership on the Line (2002). With technical challenges, situations arise where current knowledge, expertise and resources are enough to deal effectively. A technical problem is not necessarily trivial or simple but its solution lies within the organization’s current repertoire of resources (such as updated technology, takeaways from past experience, or decisions to invest more money or people). With adaptive challenges, there are fewer clear answers. Adaptive challenges cannot be solved with current knowledge and expertise, but require experimentation, risk taking, creativity and the ability to use “failures” as learning opportunities. The problem is that we too often treat adaptive challenges as technical ones. On top of this, many people tend to resist or deny adaptive challenges (e.g., Khan Academy, MOOCs, mobile technology in the classroom) because these challenges could dramatically change the way they think and act. Often, these people expect their leaders to come up with […]

What Becoming a Parent Taught Me About Assuming Leadership in a Time of Crisis

Posted on by Brady Stanton

By Kayleigh MacPhersonExecutive Director, Scholarships and Student SupportUCLA Development Assuming leadership in a time of transition and tumult – parenting lessons that helped our team thrive during the pandemic. Returning to work from one’s first multi-month parental leave is challenging no matter the specific circumstances. Whether it is a crisis of identity, scheduling, responsibilities, time, or managing the onslaught of individual, familial, professional, and societal expectations, with parenting comes an additional literal and figurative load for nearly every aspect of our lives. Assuming a new leadership role in one’s profession can be similarly complex – like the adjustment to parenting, one becomes, at times, solely responsible for the actions of others. There may also be crises of identity, scheduling, responsibilities, time, and managing new expectations. After four months on parental leave, I returned to the office December 4, 2019, and things had changed. I had both a brand-new baby and a brand-new leadership role at my institution. I was thrilled to get back to work and hardly considered the impact my newfound parental feelings and experiences could have on my approach to leading a team. In times of uncertainty and transition, we are all tested, and history has shown us […]

Developing a High-Performing and Productive Advising Department, Part 2: Assessing and Meeting Employee Needs

Posted on by Kenneth Soldink

READ THE WHOLE SERIES: Academic advising staff, comprised of both administrative support staff and advisors, may experience a great deal of stress and frustration as they work to manage the expectations of both students and administration. As frontline personnel, they are the first to be confronted when students experience problems and express dissatisfaction, yet they have little authority or control. By including these constituents in decision-making and planning, advising administrators are able to benefit from their diverse perspectives and maximize on the skills that each staff member brings to the department. This is particularly important because when we establish systems and procedures in response to student needs, there is frequently a risk that advising personnel will view these changes in a negative light. Advisors may anticipate that their own needs will be deprioritized as we work to meet the needs of students. For example, an edict such as “Advisors have 24-48 hours to respond to students” may cause additional stress on advisors who are already facing challenges in managing their workload. I recommend examining practices and procedures regularly, observing the impact on advising staff, and soliciting staff feedback proactively, so that you can begin to address employee needs while also […]

What Happens When Volunteers Are No Longer a “Nice to Have” Resource, But Instead a Strategic Investment?

Posted on by Daniel Fusch

Most colleges treat volunteers as “nice to have” resource, but a well-managed volunteer infrastructure can mean better fundraising, stronger student outcomes, and deeper relationships with donors, alumni, and friends of the institution. by Valerie Jones, College of Saint Benedict The Scenario In October 1989, 11-year-old Jacob Wetterling was abducted from a rural road in St. Joseph, Minnesota. The event made national headlines and united the community in support of his family. Twenty-eight years later, their worst fears were confirmed. As the grieving family began planning a memorial service in 2016, the College of Saint Benedict (CSB) offered to host. The invitation drew RSVPs from more than 6,000 people, including state and national dignitaries. Logistics such as parking, shuttles, security, media management, hospitality, and more demanded resources. With only two weeks to prepare and with all normal functions of the college already maxed out with the beginning of the fall semester, the college turned to the one resource that would make all the difference: volunteers. Within 10 days, CSB recruited, trained, and deployed roughly 125 volunteers to support the memorial service. Volunteers worked alongside college staff parking cars, ushering dignitaries, greeting shuttles, guiding media members, tending to presenters, collecting condolences and […]

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