Communication and Conflict Management: A Handbook for the New Department Chair

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs.

Every department chair on your campus should have this handbook. Get a $15 discount on each copy when you buy 10+ copies.

Books are shipped within 7 days of receipt of payment. For immediate receipt of book, order PDF copy.

Authentic Fundraising in a Virtual World (Virtual Workshop)

As a frontline fundraiser, you have likely honed your “fundraising voice” over time. You have learned to embody crucial tenets such as integrity, listening, and humility in ways that feel authentic and purposeful. As you continue adapting to a virtual workflow, have you considered whether your fundraising voice is deeply rooted in handshakes or face-to-face meetings? Have you felt less “yourself” while fundraising virtually? Join us online for an in-depth virtual training where our experts will help you adapt your fundraising practices to the online environment and become more successful. Our panel will help you determine key tenets of your own unique voice as a frontline fundraiser. Through small group roleplays, you will learn how to leverage these characteristics, and you’ll leave the training with clear next steps for fundraising more authentically in a virtual world.

Using the Net Promoter® System in
Alumni Relations

This webcast will show you how you can use a Net Promoter® question on your alumni surveys to determine which investments bring your alumni closer to and more connected with your university. By adding one question to your existing alumni surveys, you can: Move beyond measuring engagement by attendance Resource programming that meets the needs of both your alumni and university Focus efforts on the segments of your alumni population that are “promoters” Make a distinction between satisfied and intensely loyal alumni Identify the elements of your programs that really matter Our expert instructor, Jennifer Lynham Cunningham, will demonstrate how she was able to incorporate a Net Promoter® question on her institution’s post-event and alumni attitudinal surveys. Jennifer will also share how to collect and analyze this data with easy-to-use and inexpensive tools.

Reflections on Inclusive Supervision as an Assistant Dean of Students

Leading from the middle of an institution is a tough role. Managing both up and down while completing student-centered work requires self-reflection, empathy, and intention. Yet it can be accomplished in a transformative way that both honors the individual identities of your team and advances the goals and mission of your institution.  Join us for a discussion with Dr. Jenn Duffield as she reflects on how she navigated her role as Assistant Dean of Students & Title IX Coordinator leading a team of eight. Jenn will share how her role evolved over time, as well as the challenges and successes she experienced leading a team. She’ll also highlight the personal work she accomplished that informed her approach to inclusive supervision. We invite you to participate in conversation and share how you are working to develop your own sense of self as a leader and supervisor. We’ll discuss such aspects of leadership as:  You’ll walk away from this discussion with an opportunity to reflect upon how you can lead more inclusively, as well as with resources to help you to do so. 

Make Your Alumni Board Effective

June 9, 2011. During a series of interviews with leaders in alumni relations earlier this year, Academic Impressions found that many alumni relations offices are struggling with their alumni boards or alumni association boards. While a working board can offer institutional leaders partners to aid in achieving institutional goals for engagement and giving, most boards are not filling this role. Among the common problems: Many boards remain too focused on specific tactics — such as reunion and homecoming Other boards have grown too large and unwieldy, preventing them from “getting down to business” Boards struggle to ensure that 100 percent of their members give to the institution and that their members model supportive relationships with administration To learn more about the characteristics of an effective “working board,” we turned to Gary Olsen, associate vice president of alumni relations and executive director of the alumni association at Villanova University, and Christine Tempesta, director of strategic initiatives with the MIT Alumni Association. Olsen and Tempesta shared their advice on the qualities to look for in board members and managing the board’s scope of responsibilities. Who’s on the Working Board? Olsen and Tempesta suggest these criteria for selecting board members who will be well-positioned to […]

A Diagnosis for Academic Advising: 3 Missed Opportunities

Through a series of surveys and interviews with advising directors across North America, Academic Impressions has identified a number of frequently missed opportunities that prevent institutions from maximizing the effectiveness of academic advising to improve student retention and academic success. The following are among the most significant: Developmental Advising: Empowering the Student In developmental advising, the student is given the resources to self-audit progress toward the degree, or is sent a degree audit by the advisor prior to meeting. Then, the student’s time with the advisor is spent defining academic and career goals and problem-solving to address obstacles that are likely to arise on the way to meet those goals — rather than going over the course catalog. The strength of developmental advising is that it empowers the student to take ownership of their own goals and progress, and partners them with a professional who can help them plan ahead proactively. EMPOWERING STUDENTS TO SELF-AUDIT THEIR PROGRESSRead our member exclusive report on early alert programs to review recommendations for empowering your students to self-audit their progress and, if appropriate, self-identify when they are academically at risk. For this article, we interviewed two of the architects of Arkansas State University’s forward-thinking approach […]

Assessing the Training Needs of New Advisors

Karen Thurmond coordinates the day-to-day operations of the general education program (core curriculum), degree audit system (DegreeWorks), and an 24/7 system for academic advising appointments (AppointmentPlus) at the University of Memphis. She has written extensively for NACADA, and recently completed work with a team to automate the graduation process at The University of Memphis. Congratulations! You just hired a new academic advisor! Whether your new advisor has just graduated from a master’s degree with a specialization in academic advising, or is making a transition from another area of higher education, is on a college campus for the first time, or is a faculty member taking on new academic advising responsibilities, they have a lot to learn. Academic advising is a wide interdisciplinary activity that will challenge them personally, professionally, academically, emotionally, and physically. How will you prepare them for this challenge? You should be waiting for your new advisor on the first day with an agenda for their development into a quality academic advisor. This agenda will include the details the advisor needs to know to answer student questions and assist students with making and meeting goals, an understanding of what quality academic advising is and how it impacts student […]

Ideas from the For-Profit Sector on Making Your Program More Competitive

Can you describe your institution as nimble? Do you offer programs that meet the needs of adult learners? Does your institution effectively use online education to reach non-traditional learners? Do you offer practitioner-oriented programs? Proprietary institutions have successes we can learn from. Use the insights from an instructor that has experienced both sides of the fence. Take lessons learned from the for-profit sector to enhance your program’s competitiveness, student success, and persistence. J. Joseph Hoey will share best practices and case studies to illustrate innovations often used by the proprietary marketplace that are directly applicable to traditional institutions. Join us to learn models that you can incorporate into the way education is delivered at your institution. We will examine: Building education around the student Learning outcomes that connect learners and the workplace Flexible course and program offerings Steps to support students towards matriculation The role of prior learning assessment

How to Use an Inclusive ROI Approach for Program Prioritization

Currently, academic leaders are rethinking their programs to meet the realities of student demands in a post-Covid environment. Some universities have sunset entire departments and programs, while others have taken programs hybrid or fully online. What is right for your division? And how do you gain faculty buy-in for the tough decisions you need to make? It is important to remember that programs are not solely measured by their monetary value; this makes program prioritization a challenging task that requires an inclusive, holistic approach tailored to the realities of each institution. Join us online to learn how to standardize the process of assessing the return on investment (ROI) of your programs across your division. Hear from our expert, Kelly Ball, Associate Dean for Graduate Studies, as she demonstrates how to develop an inclusive ROI approach that accounts for mission, margin, and market. Participants will learn how to lead faculty and other stakeholders through this complex and necessary process, resulting in academic prioritization plans that create a resilient curriculum.

Strategies to Create More Engaging Online Courses (Virtual Workshop)

As we move our instruction online in response to the COVID-19 crisis, we feel immense pressure to create quality learning experiences. We find ourselves grasping for strategies to engage our students in our new online environment. “Engaging” is a buzzword that appears in our faculty meetings, higher ed articles, and social media posts, but many of us are still seeking practical examples. What does it mean to teach an engaging online course? We can break down such an online learning experience into three core components: an engaging instructor, an engaged community of peers, and engaging course materials. Our goal in quality online education is to build and foster a collaborative knowledge-building and knowledge-sharing community of learners. Join us for a workshop in which you will learn and practice strategies in all three components of engagement: Strategies to become a more engaging online instructor How to foster a knowledge-building and knowledge-sharing community How to develop and leverage engaging course materials