Eric Silva MSE Assistant Director TRIO Student Support Services at Metropolitan State University of Denver Ally Garcia EdD Assistant Dean for the Center of Equity and Student Achievement and the Director of TRIO Student Support Services at Metropolitan State University of Denver Higher education, since its inception, has been exclusive in who can pursue higher levels of learning and engagement. This oppressive truth not only has subjected students to pain and trauma, but also the faculty and staff who work within those ivory towers. In order to interrupt, and hopefully change these marginalizing spaces, it is paramount that institutions of higher learning acknowledge, assess, and devote resources and time to deconstructing practices, policies, and procedures which have been normed on the exclusionary nature of higher education. This position often toys with the theoretical question of the overall mission of higher education and its connection to serving the public good. The following work was our form of resistance to normative hiring structures within Student Affairs. Although not exhaustive, the work below may help guide you and your institution on its own journey of assessing and changing current hiring and promotion structures to truly serve the public good. The process In the […]
A recent national survey conducted by Academic Impressions revealed a surprising and welcome finding that 80% of the more than 300 institutions surveyed have recently completed or are currently involved with reforming their general educationprograms. For years, leaders across all types of institutions have been calling for reforms to general education to improve persistence and quality. Traditionally thought of and treated as core to the idea of educating the whole student, general education programs have become increasingly watered down with: The proliferation of courses that can meet general education requirements marks a missed opportunity to improve student persistence by offering a tightly structured and mission-driven core. This also adds cost for the institution. As Lucie Lapovsky, past president of Mercy College, notes, “General education curricula with lots of choices tend to be inefficient because all of the seats in most of the classes are not filled.” The reasons for this situation are many—general education programs are infrequently reviewed, quality is defined only by internal standards, and faculty lobby to have courses included to ensure credit hours for their department. So it’s encouraging to us that institutions are looking to reform their curriculum—because if done the right way, there are numerous […]
Gender bias in higher education can lead us to prize men’s voices over women’s and to value authoritarian and transactional leadership over transformational, collaborative leadership. Yet collaboration is key to meeting the complex challenges our departments and institutions of higher education now face. So let’s explore: How best can men and women work together to develop this critical leadership trait that has traditionally been considered “feminine”? by Rosalind Spigel, Organizational Development Consultant and Leadership Coach, Spigel Consulting Previous articles in this series: In this series we are looking at leadership traits, how they are deployed and recognized differently for men and women, and how gender bias impedes women’s advancement within our colleges and universities. In this fourth article, we’ll take a close look at collaboration. We’ll examine: Why Collaboration is So Critical Remember that memo distributed by a now ex-employee of Google, criticizing diversity and defending the skewed percentage of male coders? After debunking the former employee’s false claim that men were inherently better coders for “biological” reasons, senior leaders at Google also argued that the coder “had fundamentally misunderstood what skills were needed…such as collaboration, creativity and teamwork” (Swinson, 2018, p. 332). While there are many differences between the Google campus and […]
FREE WEBCAST Using Metrics to Support Employee Success and Retention—A Discussion for Advancement Leaders Live Webcast: Monday, June 13, 2022 | 1:00 – 2:00 p.m. Eastern Consider ways to restructure your metrics to meet changing philanthropic goals and staffing needs. Over the last two years, the COVID-19 pandemic shifted the way many advancement professionals approached their work with donors. At the same time, the pandemic also impacted employee hiring and retention in advancement shops. Today, advancement leaders are searching for ways to stabilize their fundraising and staffing needs and are considering questions like: How do we need to adjust our metrics to meet our institution’s current needs and philanthropic goals in the wake of the pandemic? How can our approach with metrics also support employee success and retention? What steps do we need to take to make these changes and what do we hope the outcomes to be? If you are an advancement leader who is considering ways in which frontline fundraising and other metrics can not only help you achieve your philanthropy goals but also bolster individual and team success and support employee retention, we invite you to join us for this free webcast to examine these and other […]
To continue to meet student needs and plan for shifts in an uncertain year, many institutions are planning courses that are adaptable to online, hybrid, and face-to-face learning environments. Dr. Elizabeth Barrie from the University of Nevada, Las Vegas, has led an effort to pivot existing courses using Kaufman’s notion of agile learning, most recently introducing 38 new agile courses. The agile model enables faculty to proactively design courses that are adaptable to any scenario. This model allows students to choose their own course path by using the combination of formats that works best for their lives, whether they are working full time, parenting, or pursuing double and triple majors. The framework gives students more control of their educational pace and experience while also allowing institutions to offer quality instruction and readiness for the unforeseen pivots like those we have experienced during the past few years. Join us for a practical and interactive virtual workshop with a question-and-answer period to learn how to prepare faculty to offer every course in face-to-face, hybrid, and online formats. In the re-airing of the workshop, you will: Learn the benefits of agile courses for the student, faculty, and institution Identify ideal courses for agile […]
Dr. Kim Eby joined the Mason community in 1996. A faculty member in the School of Integrative Studies, she is also affiliated with Women and Gender Studies. In 2002, she was awarded the George Mason University Teaching Excellence Award. Her professional and scholarly interests include issues surrounding violence and gender, leadership, organizational development and change, and collaboration and community building across a variety of contexts. She was a consultant for the National Learning Communities Project and has presented at national meetings and consulted with individual institutions on topics such as leading institutional change; learning space design; interdisciplinary collaboration; working with student and faculty diversity, equity, and inclusion; and other issues related to faculty, teaching and learning, and leadership development. Kim served for nine years as the Director of the Center for Teaching and Faculty Excellence (CTFE, now Stearns Center for Teaching and Learning) and Associate Provost for Faculty Development, providing programming, consultations, and professional development support to Mason faculty and graduate students, with an emphasis on teaching and learning. Currently Vice Provost for Faculty Affairs and Development, Kim is responsible for all matters pertaining to Mason faculty’s professional well-being, development, and success, including providing support for faculty career development, recognizing […]
Though institutions of higher education are increasingly looking for technological solutions to strategic challenges, downgrades in the rank of the chief information officer at institutions such as MIT and the University of Chicago raise questions about the CIO’s role in university leadership. While there isn’t any conclusive data to suggest that the CIO role is shrinking, concerns voiced over that possibility do serve to direct increased attention to one of IT’s pressing challenges: that is, how to position the CIO, and the broader IT organization, as a strategic partner within the institution. We turned to Gene Spencer, principal of Gene Spencer Consulting and a lead thinker on IT management, for practical advice on how chief information officers can grow, rather than shrink, their role. Missed Opportunities “Running an IT organization is about relationships first, then technology.”Gene Spencer, Gene Spencer Consulting Spencer suggests that CIOs who see their role shrinking may need to first look at their own approach to key interactions with partners across the institution. Common mistakes that a CIO can make which actually reduce his or her ability to engage with key decision-makers (and be seen as a strategic partner) include: The most critical thing is to shift your focus […]
Invest in Your Deans’ Success Support Your Deans’ Growth with a Cohesive, Comprehensive Program See Pricing The work you do to ensure the success of your Deans is one of the most impactful investments you can make in your institution. Turnover among Deans is already at record levels, and each loss in this key role comes at exceptional financial and cultural cost. Academic Impressions’ Deans Success Program offers a unified, intentional, and personalized approach to help your Deans – new and experienced – navigate the complex demands of their roles, develop their leadership capacity, and drive institutional success. Why Choose the Deans Success Program? Deans face immense challenges in today’s academic environment. From navigating complex team dynamics to balancing internal responsibilities with external expectations like fundraising, the demands are high. The Deans Success Program is specifically designed to tackle these challenges head-on by equipping your Deans with the tools to: Foster psychological safety and improve team dynamics. Manage conflict effectively while maintaining team engagement. Lead change with confidence and build an appetite for innovation. Strategically align their leadership to institutional goals. With a comprehensive approach, this program ensures your Deans not only address their immediate challenges but also build the […]
Colleges frequently pursue partnerships with local high schools to improve college preparation and build a stronger pipeline for first-generation students, but these are often focused just on providing brief sessions either at the high school or on the college campus. Really effective partnerships involve more than just a quick one-and-done workshop. We contacted Mary Ontiveros, vice president for diversity at Colorado State University, to share lessons learned from the success of CSU’s Alliance Partnership Program and specific tips for colleges and universities looking to work in tandem with area high schools. More than Just Your Agenda: It’s About Addressing the Schools’ Needs “Don’t go in with a plan. Go in to listen. Find out what’s causing the problem, what barriers are keeping more first-generation students from attending college. Is it money? Is it lack of resources at the high school to provide sufficient counselors? Is it difficulty in getting parents involved? Is it concern over the rigor of the school’s classes and the level of college preparation? Does the school need multicultural training for their staff and instructors to help them better relate to a certain demographic? Find out what that school’s needs are. Then formulate your plan in response.” Mary […]
Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how to do it well, or what the term means when placed in the context of students, faculty, and staff. To learn more about how colleges and universities are adapting the concept of service competencies to this sector, and to gather practical advice for how units and departments can navigate this shift in mindset, we turned to three acknowledged experts on customer service in higher education: These three are also the authors of the popular book Elevating Customer Service in Higher Education: A Practical Guide. Sarah Seigle. Hi Heath, Emily, Eileen. Thank you for joining us for this conversation! The first question we want to ask is: How has the way higher ed looks at customer service changed over the past 5 years? Emily Richardson. The expectation of immediate responsiveness was not around 5 years ago, and in the digital age, we now expect a response to a […]
