Turnover Stinks, Part 2: Three Ways to Minimize It

Turnover stinks! In December, I released my article “Turnover Stinks: Some Critical Perspective for Admissions Leaders” to help admissions directors shift the way they think about it. Now, looking ahead at the new year, I’d like to offer some advice on how to deal with turnover. While many would say (and I would agree) that the solution to turnover is to pay better and improve the working condition, there are many other things you can do as an admissions leader. Here are a couple of suggestions to help prevent turnover and build a high-impact admissions team. 1. Train Well and Often Training and re-training is critically important to aligning strategy and execution of responsibilities. Training also represents a time and opportunity to get into theory and examination of what you do and what you want done. Yet too often, training is a secondary priority. One might think, “He’ll get it once he does it for a while,” or “They won’t be into it; they have too much experience.” This is the wrong approach. Think of training as an opportunity to: Build time into your annual plan for training for everyone, not just the new members of your staff. In my office, we […]

Saving on Administrative Costs through Shared Service Agreements: 2 Case Studies

Given depleted funding sources and scrutiny over the costs of higher education, institutions across the country are recognizing that traditional modes of operation are not sustainable; many are instead looking at more efficient models of shared operational and administrative services. The reality of established cultures and organizational structures at nearly all institutions make generating these efficiencies a sincere challenge. However, several institutions have successfully navigated these challenges to create shared delivery models that generate efficiencies and guarantee much-needed funding for the academic mission. Wright State University in Dayton, OH has developed a unique model for funding operational and administrative services. Here are two case examples illustrating their approach — and highlighting what you can learn from their model. Example 1: Enterprise Print CHALLENGEWright State was facing rising costs across its print production and office print footprint resulting from antiquated equipment, an outdated capital expenditure model, declining print production volume, idle capacity with heavy investment in fixed costs (i.e., labor and equipment), and decentralized, non-strategic deployment of print devices.SOLUTIONWright State led the development of a consortium for enterprise print services across multiple institutions that would leverage pricing and generate economies of scale. The key elements for deliver were quality, service, value, […]

3 Ways to Rethink Career Services and Post-College Outcomes

Tracking post-college outcomes continues to be an urgent issue as students, parents, and lawmakers press colleges to quantify the value of a college degree. Tracking results, however, is only half the battle, says Branden Grimmett, associate provost for the Office of Career and Professional Development at Loyola Marymount University in Los Angeles.  Institutions that want to make a difference in their post-college outcomes need to transform their career services to better meet the changing needs of students and employers. Grimmett led the transformation of career services at St. Olaf College at the highly acclaimed Piper Center for Vocation and Career. This June he accepted a position at Loyola Marymount University, where he will re-imagine their Office of Career and Professional Development. We talked to him to learn more about why institutions need to re-envision their career services office now, what revamped programming looks like, and what steps you can take to take to move the process forward. Career Services Restructuring Needs to be Done Now Grimmett lists four reasons to reinvent campus career services: Awareness, engagement, and reputation are just as important as knowing where students land when they graduate. At St. Olaf, the economic turbulence between 2007 and 2009 […]

Start a Young Alumni Council? Yes or No?

WHERE THIS ARTICLE BEGAN… Ashlyn Sowell was a faculty member at AI’s conference on Strengthening, Strategy and Growing Engagement for Alumni Boards. This article was sparked by conversation among schools at the event who were considering the next steps for adding a board or council to their young alumni programs. Some critical questions were raised; here, we start to answer them. Should You Start a Young Alumni Council? The Answer is Maybe Volunteer groups can be a great asset, but do require cultivation and meaningful work to engage with your institution. Here we will talk more about how Gettysburg College made its decision and what the outcome has been. Gettysburg College has a strong history with its alumni board, dating back many years. Around 2008, alumni relations staff began thinking about ways to engage young alumni who made up a large percentage of the overall alumni population and had  unique ways that they wanted to interact with their alma mater.  As such, a proposal was made to the Board of Trustees, and we created the BOLD Council (Burgians of the Last Decade), a young alumni council of 25 members. The council’s strategies include ways to engage alumni through communications, interaction […]

Transitioning International Students into Your Donor Pipeline

With the balance of wealth shifting overseas — and with more colleges and universities increasing their international enrollment — international fundraising is likely to play an increasingly larger role in development at North American institutions. To learn how institutions can get started in such an effort, we interviewed Gretchen Dobson, the senior associate director for alumni relations at Tufts University and the principal and founder of Gretchen Dobson Go Global, a consulting firm focused on helping educational institutions, non-profit member organizations, and consulate/embassy education officers facilitate alumni engagement and advance international programs. Dobson has also authored the book Being Global: Making the Case for International Alumni Relations (CASE, 2011). A TWO-PART LOOK AT THE CHALLENGES After speaking with Dobson, we’re offering these two articles to help you think through some initial steps for getting started with international fundraising: Reaching Them While They’re Students Dobson notes that international alumni are “hard enough just to find”; if you are serious about cultivating lifetime relationships with this growing body of alumni, the key is to begin building the relationship while they are still students. STUDENT PHILANTHROPY The article you’re reading covers some of the opportunities for international students specifically, but the first step […]

Panel: How Peer Mentoring Can Assist Students in Niche Programs or at Niche Institutions

At Academic Impressions, we have offered a number of articles and other resources on peer mentoring, and our readers and participants at our events have asked, “Is peer mentoring effective in a niche academic program — such as nursing or aviation — or at a niche institution?” We forwarded this question to a panel of experts on peer mentor programs. This article provides their answers. Included on the panel: Should Niche Programs/Institutions Consider Peer Mentoring? Margie Bader: Students coming into niche institutions or programs have no prior experience to draw on to help them cope with this very new material and practicum. Niche programs are rich in specialized content, which makes them stressful and overwhelming to some students. Mentors can help simplify the process, give tips on how to handle the material, the evaluation process and the needs of the professors. Mentors can also help to give a big picture view of where the students are headed as well as details of how to manage the program in the upcoming semesters. Niche programs also often have a practical component or an internship. Mentors who have successfully completed this part of the program can give valuable tips on how to find […]

Executive Summary: The Changing Shape of Student Life Facilities

READ THE FULL SERIES Earlier this year, we conducted a study of how institutions are planning for the design and placement of student life facilities over the next 12 months. Our study included: We want to take this moment to share our findings with you. They’re intriguing: Finding 1: Student Life Facilities are Being Planned in Tandem We were fascinated to learn that institutions are now thinking about core student facilities in conjunction with one another in ways that we haven’t seen in the past. These are no longer isolated projects. In fact, 40% of institutions are planning all of these facilities in the next two years, and 50% are planning more than one. FROM OUR INTERVIEWS “Recreational facilities, residence halls, the student center: we used to think about these facilities independently, but student needs have forced us to think about them collectively. How can we think creatively about maximizing finite space in conjunction with student improvement goals? How can we create spaces for spontaneous student interaction and organic student programming?”Respondent from a small women’s college in the West Finding 2: Institutions are Continuing to Push for More Intentionality in Design and Placement The survey validated that the push for a […]

Scholarly Productivity and the COVID-19 Pandemic: Cultivating Community in a Remote Writing Group

Dr. Carol Anne Constabile-Heming, Professor of German, University of North Texas. Because of the isolation that resulted from the emergency shut down of colleges and universities as a response to the spread of COVID-19 in the spring semester, the sense of community that ordinarily germinates organically on college and university campuses all but vanished. This, coupled with disruption to the operations of scholarly organizations that normally host annual conferences and professional development opportunities, has acted as a barrier to scholarly productivity for many faculty members. This is especially true in the case of women and minoritized faculty who are shouldering the majority of caregiver duties, including caring for sick family members, supervising home schooling, shopping, cleaning, and cooking. In the midst of the often-impossible demands this places on one’s time, energy and focus, scholarly activity—most especially writing—can easily fall to the bottom of the incredibly long task list. Faced with my own uncertainties and concerns about moving my research projects forward, I longed for a way to recreate the serenity of summer. Summer break, for me, typically involves travel to archives in Germany, where I spend a minimum of four weeks concentrated on writing. I knew I was going to […]

5 Mistakes to Avoid when Seeking Vendor Partners for Online Programs

EVALUATING AN EXTERNAL PARTNER External partners can provide boosts in quality, capacity and enrollment numbers for universities’ online programs. However, decision makers must be diligent in choosing who to partner with and examining which services are most efficiently outsourced.  A lack of comprehensive preparation can lead to wasted resources, unnecessary costs and stagnant enrollments. In this article, Deb Gearhart, vice provost for e-learning and strategic partnerships at Ohio University, offers: Podcast: Rethinking Vendor Partnerships Checklist: 5 Mistakes to Avoid When developing a vendor partnership to help deliver your online program, these items are too commonly overlooked: MISTAKE #1. NOT BRINGING THE RIGHT PLAYERS TO THE PROCESS. Identify the key stakeholders early on. Ensure that all areas of the University that will touch your online program and its students are represented in both the planning and the evaluation of the partner vendor. This would include: Always work through your procurement office. MISTAKE #2. NOT CONSIDERING YOUR BUDGET. What are the costs to provide the services within your institution, compared to the expenses of bringing in a vendor partner? Online education is an upfront investment with costs recouped from enrollment. When reviewing vendors, be sure to gain a clear understanding of what […]

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