Taking a Proactive Approach to Advising for At-Risk Students

In this first of several articles, Academic Impressions is interviewing leading experts on proactive approaches to academic advising. Over the course of the series, we will look at interventions early on the academic calendar and innovations in course scheduling that support intervention with at-risk students. “By the time a student realizes they’re in trouble and asks an academic advisor for help, it’s usually too late for anything other than a conversation about dropping. The more you can front-load outreach into pre-term or start-of-term communications, the more options the advising office has to offer students.”Joe Murray, Miami University Joe Murray, the director of academic advising and retention services at Miami University Hamilton Campus, is acutely aware of the issue; his institution is open-enrollment, with many adult learners, first-generation students, and academically underprepared students. With a large number of students who could be designated “at risk,” Murray recognizes the critical importance of taking a proactive approach. Murray advocates an “intrusive advising” approach. Based on the research of Robert Glennen, intrusive advising focuses on early outreach and mandatory advising for at-risk students. When we interviewed Murray this week, his primary suggestion was that a one-on-one, personal connection early on the academic calendar will […]

What the President Looks for in a Chief of Staff

Here is what a president looks for in a new chief of staff – the three qualities that matter most. In this series of articles, experienced chiefs of staff offer critical advice on managing the chief of staff role. We will share their answers to questions such as these: How do you make yourself available as a liaison to faculty without appearing as a gatekeeper for the president? What words of wisdom would you want to offer to a chief of staff who has been in the role for a while? We know the chief of staff position can feel isolating at times. Thinking back, what were some of the most helpful resources to you in getting up to speed? When considering hiring a chief of staff, what are some absolutely crucial competencies or traits that presidents look for in a candidate? What does a new chief of staff most need to know, and which relationships do you need to build from the first day of your job as chief of staff? What are key skills that chiefs of staff need to build in order to best handle crises on campus? What are one to two key steps chiefs of […]

What College Leaders Need to Know About Responding Rapidly to a Crisis

How do you manage a crisis in a world that expects instant response and immediate communication? Colleges and universities all too often face a series of challenges in responding actively and speedily to a crisis or emergency on or affecting the campus, but they needn’t reinvent the wheel: there are proven models developed in the government and military sectors that can be applied to the higher ed context. To help senior leaders in higher education improve their crisis preparedness, we’ve assembled and interviewed a panel of experts, including Dr. Connie Book, provost and dean at The Citadel; Major General Jim Boozer, US Army (Ret.); and Colonel Cardon Crawford, US Army (Ret.) and Director of Government and Community Affairs at The Citadel. Resources: You can read an interview with this panel in this earlier article. And here — in this article — you can listen to a brief audio interview with Colonel Cardon Crawford about the need for “emergent crisis management,” and how emergency crisis management differs from the crisis communications planning of the past. A transcript of the interview follows. You can also meet Colonel Cardon Crawford and Major General Jim Boozer in person for an in-depth training at the […]

What Development Teams Get Wrong about Donor Relations

Most would agree that there is no fund development without donor relations. Consider this article a personal perspective—informed by more than a decade of donor relations and stewardship experience—about the missed collaborative opportunities between development and donor relations teams. There is no time like now to create partnerships to address the divide. As an industry, we have segmented out donor relations and stewardship as separate efforts that take place after we have established relationships with our donors. We pass new donors along with the signed buck slip to those who have been trained to maintain the warmth of the donor’s relationship with the institution until pledges have been paid or until it seems like the right time to make the next big ask. Some Crucial Rethinking I would like to challenge the development officers out there to think about the role that you play with a new prospect. You are introduced to someone who may be interested in your cause. You may request research to identify this individual’s home value, past event attendance, known associates or interests. You check into a past charitable giving history to your organization and anything else that may pop up in a Google search. In short, you put […]

Spotlight on Innovation: How the University of Minnesota is Building Collaborative Partnerships to Improve Retention of First-Gen Students

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Geoffrey (Geoff) Maruyama, the department chair of educational psychology at the University of Minnesota, Minneapolis, has an intriguing — and direct — way of explaining the challenges faced in improving the academic success and persistence of under-represented and lower-income students. He cites Urie Bronfenbrenner’s research on the ecology of human development. Transformative Learning for First-Generation Students “Kids grow up in a lot of different ecosystems,” Maruyama notes. “To the extent to which those ecosystems are aligned, life is simple. When you have a bigger transition, however, it gets more complicated. First-generation students are less likely to have grown up in a culture with strong links to higher education, making the transition to a college environment a more significant change.” A lot of professionals in higher education are discussing how best […]

Getting Buy-in for Addressing Deferred Maintenance

Earlier this month, we surveyed the institutions planning to attend an Academic Impressions webcast on rethinking and prioritizing physical campus improvements. We asked questions about their balance of new capital projects and replacement and renewal, how they were handling issues with limited space capacity, and their level of commitment to addressing the deferred maintenance backlog. Of the facilities managers surveyed, 75 percent noted that addressing the deferred maintenance backlog was either a “high” or “highest” priority for the next 12 months. What’s interesting is that when we asked facilities managers the same question at the end of January this year, the percentage who assigned a high priority to deferred maintenance was 68 percent. While in the past the deferred maintenance backlog has been a perennially neglected issue, it is now rising steadily in its importance to an institution’s planning around physical campus improvements. EXPLORE THE FINDINGS For the findings from the January – February 2012 deferred maintenance survey, read our recent article “Benchmarking Deferred Maintenance.” In response to these findings, we asked Kambiz Khalili, the assistant vice chancellor for student affairs and the executive director of housing and dining services at the University of Colorado Boulder; Dan King, the assistant […]

Recruiting International Students

Overall first-time graduate enrollments from international students at US institutions did not climb in 2008-09 (though emerging markets in the Middle East still saw increases), according to a survey released this week by the Council of Graduate Schools. Reasons suggested for the stagnant numbers include the global recession and increased competition from other nations. Many undergraduate programs, however, have reported surges in international students; the University of Oregon announced a 16% jump in undergraduate international enrollment. And many institutions (among the most recent, Virginia Tech and the University of Nebraska) have set goals for doubling international enrollment in the next five or ten years. Now more than ever, it’s critical for enrollment managers in the US and Canada to be intentional in their approach to recruiting international students. Sarah Ramisch Stewart, Manager of International Admissions and Recruitment at Carleton University, offers some practical tips for planning your approach. What You Should Be Asking Approach international recruitment with clearly defined goals and an eye for finding the best match. Stewart suggests: Identifying the right student profile is critical, and not just in terms of academic interest. Stewart offers the example of a rural or lesser-known institution seeking applicants in Turkey. In this […]

Four Tips for Managing the Brand Launch

June 9, 2011. Competition for visibility continues to pressure institutions of higher education to differentiate themselves in the marketplace. In order to stay competitive, maintain enrollment levels, and meet advancement goals, your institution needs a unique brand strategy that carefully defines who you are in the minds of stakeholders. Often, though, marketing professionals and institutional leaders have questions concerning how to effectively roll out or communicate a change to the brand. Past examples of branding efforts gone wrong have taught us that a brand campaign carries considerable public relations risk. This week, we asked Bill Faust, senior partner and chief strategy officer for Ologie, for his advice; Faust offers these four tips for success in managing your brand launch. Decide Whether You Need a Hard or Soft Launch Faust suggests that a hard launch or “roll-out party” isn’t always necessary: “some launches are very soft and are rolled out over time, applied to specific areas of the institution at a time.” If your institution has been through a tumultuous time or needs to change its public image dramatically (the public thinks of you as X, but you need them to think of you as Y), then a hard launch may be […]

Spotlight on Innovation: How Bryn Mawr is Closing Math Skill Gaps with Targeted Online Modules

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Bryn Mawr College has long boasted a strong history of women attaining STEM degrees, with more than a third of their students majoring in math or science. Now, Bryn Mawr is working to take the next step toward increasing the number of underrepresented, underprepared and low-income students attaining STEM degrees by targeting the needs of students who have gaps in specific math skills or who lack the overall mastery that would allow them to thrive in STEM. Their project, funded by a $1.65 million First in the World grant from the US Department of Education, will combine face-to-face coaching support and blended learning through online modules, in partnership with twelve other institutions. The Challenge The project targets the group of students who have passed Bryn Mawr’s entry […]

Establishing a Culture of Philanthropy as an Academic Dean

MEMBER EXCLUSIVE Establishing a Culture of Philanthropy as an Academic Dean Develop a plan to instill a culture of philanthropy in your academic unit. The next cohort starts on Monday. Philanthropic work in higher education is as important as ever, as the cost of delivering a high-quality education continues to increase. Academic deans are situated in an important role that allows them to guide the strategic direction of their school or college to help meet the academic mission of their institution. But to achieve their strategic vision, deans must embrace their responsibility to foster a culture of philanthropy within their academic unit to ensure success for years to come. This video course will be beneficial to any academic dean—new or experienced—or those aspiring to the role who are seeking to develop or refine a plan to achieve philanthropic goals for their institution. This course is designed to help you understand what a culture of philanthropy is, why it is important, what your responsibility is as a dean in establishing a culture of philanthropy, and how to approach fundraising as a part of this culture. Our expert instructor, Dr. Wade Weast, will help you to understand how your roles as a […]