Empathy and compassion are critical for high-performing academic leaders, but institutions often undervalue these leadership competencies due to implicit gender bias. Let’s look at how to counter that tendency. This is the second in a series of articles on challenging androcentrism in higher education. by Rosalind Spigel, Organizational Development Consultant and Leadership Coach, Spigel Consulting In this second article, we’ll look at one set of leadership traits we identified earlier in the series: empathy and compassion. We’ll examine: How Empathy and Compassion are Linked to Leadership and Team Performance As the idea of emotional intelligence has become more accepted in the years since Goleman, Boyatzis, and McGee began publishing their research on it, acceptance of empathy and compassion as leadership competencies has also become more common. As a leadership competency, empathy is defined as the ability to: Compassion moves beyond understanding to action, such as acting in someone else’s interest. In the human systems that are our colleges and universities, managing conflict, coordination, and relationships is paramount. Leading with empathy and compassion inspires trust, and trust strengthens relationships at the individual, team, and system levels. We know that addressing conflict with an empathetic skill set — including listening, openness, and understanding — […]
As Vice Provost for Faculty Affairs (VPFA), Dr. Totten oversees resources, services and programs to promote faculty success across all career stages, including providing strategic vision and leadership, overseeing critical administrative processes, developing and refining policies related to faculty participation in university decision-making, supporting faculty development initiatives, and collaborating with academic leaders and campus offices to navigate conflict and disciplinary processes. Dr. Totten has held a number of leadership roles throughout his career, including as graduate program director, department chair, and faculty senate chair at North Dakota State University, and department chair at UNLV. He has served on a number of national and international editorial and executive boards in his field. Dr. Totten has a PhD in English, with expertise in late nineteenth- and twentieth-century US literature, multiethnic US literature, travel writing, and critical theory. He is the editor-in-chief of the journal MELUS: Multi-Ethnic Literature of the United States, published by Oxford University Press. He has written, edited, and co-edited a number of books, and he has published over forty articles or chapters in peer-reviewed journals and edited collections. His most recent edited books include A Companion to Multiethnic Literature of the United States (Wiley, 2024) and Race in the Multiethnic Literature Classroom (U of […]
Dr. Renay M. Scott currently serves as the Vice President of Student Success at New Mexico State University. She began her career at New Mexico State University in 2014, as the 9th president the of Doña Ana Community College, an NMSU branch campus. She moved to the Las Cruces campus in 2018, and from her role in the Division of Student Success has also served as senior womens’ administrator for Athletics plus interim provost and graduate dean. Dr. Scott previously held administrative positions in two-year and four-year, public and private institutions including serving as provost, vice provost and dean. She served as department chair and associate department chair at Central Michigan University where she attained the rank of professor in teacher education. Dr. Scott’s leadership blends service, teaching and coaching. As a servant, she ensures the success of others by communicating expectations, supporting individuals through utilization of their strengths, and developing collaborative, risk-taking spaces to allow for innovation. As a teacher, Dr. Scott supports her team’s development through assessment, feedback, and guidance, leading to reflection to support person growth in leadership, management, decision making, and conflict management. As a coach, Dr. Scott believes in establishing an aspirational vision and supporting […]
As an externally appointed dean, you are expected to hit the ground running, making quick and impactful decisions from Day One. Leading through this change can be tricky, as you will often need to navigate conflicting perspectives from the administration and faculty on which direction to go, as you also define your role in shared governance, identify trusted allies, and make decisions even with incomplete information. Join us for a 90-minute discussion that will provide you with insights and lessons learned from other external deans. Our instructor panel includes two different speakers — one who has served in a variety of external leadership roles at multiple institutions — and the other who just completed her first semester as external dean. If you’ve been asking any of the following questions, this training is for you: How do I research and understand the issues, challenges and opportunities within my college? How do I determine my role in shared governance? Who should I trust, and how do I figure that out as early as possible? Where should I invest my time, and how do I balance listening and learning with getting important work done? What are some of the considerations I need to […]
Chairs occupy an essential position on our campuses, sitting at the intersection point that connects our faculty to institutional strategy, context, and culture. They also make some of the most impactful decisions that shape the university, overseeing decisions related to hiring, promotion, and curriculum. Yet for most institutions, the support and training available to chairs is minimal. Most of the training provided to chairs is limited to topics like how to work with HR, budgeting, and promotion & tenure. But what truly separates effective chairs from ineffective chairs are their leadership skills, such as: Academic Impressions has been trusted to effectively train department chairs across the U.S. and Canada for over ten years. In this free webcast, we’ll discuss the keys to our success, what works and what doesn’t, and create a space for others to share their best practices. If you need to start or enhance chair development at your own institution, we invite you to join us for this program.
Steve Riccio is a leadership coach, educator, and organizational development consultant who helps leaders and teams perform with greater clarity, effectiveness, and purpose. Drawing from more than 25 years of experience across higher education and organizational consulting, Steve partners with leaders at all levels—from emerging managers to senior executives—to navigate workplace challenges, strengthen relationships, and lead with confidence. Known for his thoughtful presence and practical approach, Steve creates coaching partnerships grounded in trust, accountability, and meaningful reflection. Clients describe him as both empathetic and appropriately challenging, helping them uncover blind spots, think strategically, and take intentional action. He believes one of the greatest gifts a leader can offer is attentive listening. Steve has accumulated more than 1,300 hours of leadership coaching experience working with individuals and teams on communication, organizational effectiveness, conflict management, leadership transition, and team development. While every leader’s journey is unique, Steve emphasizes three core principles that consistently drive leadership success: Engage in productive conflict through respect and candor Prioritize strategic thinking over constant operational urgency Develop employees through coaching rather than problem-solving for them Steve also works with clients to build self-awareness and self-care practices that support resilience, sound decision-making, and long-term effectiveness. He believes leaders […]
One of the biggest barriers we face in our work with institutions is the constant refrain that leaders don’t have time to do leadership development. We hear this about both faculty and staff leaders, but it’s most acute with Department Chairs. Even when institutions are willing to invest in providing leadership development to Chairs, they have a hard time getting them to participate. Some institutions have resorted to paying stipends for Chairs to participate in professional development. I think paying people to do leadership training sends the wrong message and is ultimately ineffective at producing better leaders. To be an effective leader requires a commitment to ongoing learning, not a “check the box” approach. So, What Can Institutions Do to Engage Chairs? For starters, senior leaders like Provosts and Deans need to model the way. They need to signal their commitment by investing in their own leadership through ongoing professional development, participating in 360-degree feedback processes, and using leadership coaches. These signals aren’t just symbolic; they will yield an improved culture of leadership from the top down. Academic Impressions’ research has found that when leaders model the way by investing in their own leadership and professional development, their direct […]
During this two-hour virtual workshop, Dr. Sandra Miles, Head of Practice for Team Development at Academic Impressions, will lead us as we explore the ways feelings of defensiveness and discomfort can be very common when engaging in conversations around favoritism and unfairness. Even those who have done extensive reading on topics related to conflict management can find themselves fumbling if they haven’t yet reflected on how their personal feelings may impact the ways they show up in the world—and in these difficult conversations. To get more comfortable engaging in these dialogues, we must first lean into the discomfort of individual reflection and actions that prepare us to enter into them in an open and effective way. Join us for a two-hour virtual training where we will explore four key concepts and how they come into play during conversations around topics that are deeply personal: You will be given a workbook of activities, tools, and resources to help you move beyond simply understanding these key concepts. Throughout the workshop, you will begin the hard work of interpreting how favoritism can show up in every aspect of the work we do, and how an orientation around fairness improves relationships, morale, and trust.
Prior to her current role, Gypsy most recently served as the Senior Vice Provost for Faculty Affairs at VCU. Prior to joining VCU, she served as Dean of the College of Education and Human Services at West Virginia University, where she also served as Associate Provost for Community Engagement and Outreach. During her 17 years at Northern Arizona University, she served as Assistant Vice Provost for the Professional Education Unit, Dean of the College of Education, as well as in other administrative roles. Gypsy also worked in Student Affairs during her time at the University of California at Berkeley and East Stroudsburg University in Pennsylvania. She is a past national president of The Honor Society of Phi Kappa Phi, and she served on the executive board of the Council of Academic Deans of Research Institutions in Education. Her PhD is in Educational Psychology from the University of Northern Colorado. Gypsy earned an MA in Counseling and Leadership from the University of Texas at El Paso and a BS in Social Work from St. Cloud State University in Minnesota. Her formal coaching training is from the College of Executive Coaching, and she provides coaching to current and aspiring higher education administrators. […]
Over the past two decades, I’ve had the privilege of designing and delivering more than 100 leadership development programs in higher education and supporting institutions as they launched dozens more. These programs have ranged from single, cohort-based initiatives to multi-layered efforts designed to shape institutional culture over time. At Academic Impressions, we’ve worked with first-time department chairs as well as with presidents rebuilding senior cabinets. We’ve partnered with well-resourced research universities as well as with small and mid-sized institutions doing the best they can with very limited capacity. The good news is that during this time, I’ve seen a growing recognition that leadership development is mission critical. More institutions are investing in helping leaders to build emotional intelligence, resolve conflict more productively, lead teams effectively, and navigate change with greater confidence. Many are also working intentionally to build pipelines for future leaders who will be ready when the moment calls. And yet, because many institutions have limited experience designing leadership development programs, a predictable set of mistakes shows up again and again. Ironically, these missteps are usually rooted in good intentions—but they ultimately undermine the very outcomes these programs are meant to achieve. Following are the five most common mistakes I see when institutions launch or attempt to sustain leadership programming. 1. Trying to Do Too Much In an effort to be comprehensive, institutions often try to cover as much […]
