Learn how to conduct a thorough assessment of the customer service culture on your campus.
Learn how to assess your current level of customer service on campus. During the program, you will walk through both a physical environment, or “servicescape,” scan and a communications audit. The results of these audits will allow you to evaluate how your office or department’s physical environment and communications are affecting the service you provide.
Throughout the webcast, you will also hear a detailed case study from Michigan Technological University. This case study will allow you to see how Michigan Tech successfully implemented a Service Innovation Committee and developed a Customer Service Manifesto to help operationalize a meaningful service culture shift on their campus.
“This webcast provided information and tools that could be used easily to improve customer service.”- Pam Johnson, Associate Dean for Institutional Advancement and Community Services, Gadsden State Community College
You will leave the webcast equipped with the following tools and resources to help you conduct an audit of your own customer service culture on campus, including:
This program is appropriate for higher education professionals who are seeking to gain a better understanding of their current customer service culture, and would like to learn how to operationalize the changes they may make as a result of their findings.
Contact Sarah Seigle, Program Manager at Sarah@academicimpressions.com or 720-988-1216 if you’d like additional information about the program.
We want you to be satisfied with your Academic Impressions learning experience. If the program you purchased fails to meet your expectations, please contact us within 30 days and let us know. We’ll credit the full amount you paid toward another AI program that may better fit your needs.
After participating in this online training, you will be able to conduct an environmental scan and a communications audit to improve customer service within your unit or on your campus.
Since 1993, John has worked with a variety of institutions leading public facing offices working with students, parents, faculty, and corporate partners. He is published in the fields of enrollment, recruitment, marketing, precollege outreach, and career placement and has presented at numerous national conferences on customer service within higher education. He is also LeaderShape Co-Lead Facilitator. He received his PhD in education from Colorado State University.
AI Pro is an annual membership that gives your team unlimited access to hundreds of hours of training on the most critical issues facing higher education.For additional questions, call Bridget Dattilo at 720.988.1224.
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