Archives: Courses

As higher ed moves into a new post-COVID era and your team is tasked with solving new problems, it is more important than ever to focus on building – and perhaps even rebuilding – a team culture that elicits high levels of trust, collaboration, transparency and equity. Join us online and learn how Mutual Goodwill can foster an environment of positivity and respect and build a more cohesive and productive team. As an extension of servant leadership, the practice of Mutual Goodwill assumes that in all communications, whether it is a difficult conversation or asking questions, those involved are genuine, positive and helpful in spirit. The practice requires that you not assume an underlying agenda or take on the emotional tone of others, especially if past interactions have been negative or harmful. Each interaction is experienced as a new one with the assumption that the interaction will lead to positive outcomes. During this interactive training, we will: Define the concept of Mutual Goodwill and how it works Hear success stories and examples that illustrate how Mutual Goodwill can be implemented within a team Assess the readiness of you and your team in adopting this practice Discuss your leadership philosophy and […]

For many, conflict has negative connotations and is something to be feared or avoided. This reaction may arise because conflict often results from differences in values, culture, and bias. Knowing how to respectfully navigate those differences can be difficult, especially when important relationships are at stake. As a leader, there are ways you can foster an environment and create a team culture that embraces differences and resolves conflict in a positive and productive manner. Join us online to learn how to shift your team’s attitudes and culture around conflict from negative to positive. The process begins with team-building activities that provide your team an opportunity to better assess, understand and respect each other’s styles, attitudes and behaviors around conflict resolution. But the true culture shift happens when you follow through and incorporate those insights into your team’s daily operations and leadership practice. This training is designed to be highly interactive and will allow you to brainstorm and share ways you can help your team be more productive in their own work and with each other.