Designed for institutions that are looking to bring higher education-specific customer service skills training to their campuses. This workshop is a great fit if you are looking for a training that is:
- offered in both skills-training and “train-the-trainer” formats
- suitable for both frontline and managerial staff in multiple functional areas
- highly engaging and hands-on, incorporating role-plays, worksheets, and group discussion
- practical and impactful
- doable in either one-day or two-day formats, minimizing scheduling conflicts
Participants in our campus customer service workshops are also eligible for a certification in higher ed customer service, upon completion of a final exam.
Get More Information for Your Campus
Complete the form below and an Academic Impressions Program Manager will follow up with you to discuss the on-campus workshop and options for your campus.
Which Format Is Right for Me?
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- Understanding what constitutes service excellence in higher education and defining service traits and competencies
- Writing scripts and practicing techniques for understanding and responding to customer requests, whether on the phone, in person, or via email
- Learning how to account for diversity and how to interact with a wide customer base in the service you provide
- Developing tools and strategies to deal with the “tricky” parts of providing customer service in higher education: handling stress, assisting with difficult customers, and having to say “no.”
Tangible Resources and Tools You Get:
- A certificate in Higher Education Customer Service, earned by passing a final exam
- A collection of role playing scenarios to use with your team
- Self-assessment templates to help you pinpoint your service strengths and opportunities
- Worksheets to help you write and practice scripts for conversation greetings, closings, and apologies
- A comprehensive resource list of recommended further customer service readings and trainings